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- Tasks: Provide 2nd line IT support and resolve technical issues for users.
- Company: Join a leading Managed Service Provider in a dynamic team.
- Benefits: Competitive salary, career growth, and a supportive work environment.
- Other info: Opportunity to work with cutting-edge technologies and develop your skills.
- Why this job: Make a difference by helping users and enhancing their tech experience.
- Qualifications: Strong knowledge of hardware, operating systems, and networking concepts.
The predicted salary is between 28000 - 28000 £ per year.
Oscar Technology has partnered with a leading MSP near Birmingham to recruit for a skilled 2nd Line Support Engineer to join their team.
As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services.
Responsibilities Include:
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualization technologies such as VMware and Hyper-V.
- Knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
IT Support Engineer in Oxford employer: Oscar Associates Limited
Contact Detail:
Oscar Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Oxford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in MSPs. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring up specific examples of how you've tackled 2nd line support issues or improved processes in previous roles.
✨Tip Number 3
Be proactive! If you see a company you're keen on, don’t wait for them to post a job. Send them a message expressing your interest and how you can add value as a 2nd Line Support Engineer. We love initiative!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate candidates who want to make a difference in IT support.
We think you need these skills to ace IT Support Engineer in Oxford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with desktop and laptop hardware, operating systems, and any relevant software applications. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your cover letter, don’t just list your skills—show us how you've used them in real situations. Talk about specific incidents where you provided 2nd line support or resolved IT issues. This helps us see your problem-solving abilities in action!
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points for key achievements and avoid jargon unless it's relevant. We appreciate straightforward communication, especially in IT roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you get all the updates directly from us. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Oscar Associates Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, operating systems, and software applications. Be ready to discuss your experience with Windows, Mac OS, and Linux, as well as any troubleshooting you've done. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Familiarise Yourself with Networking Concepts
Since networking is a key part of the role, ensure you understand TCP/IP, DHCP, DNS, and VPN. Prepare to explain how these concepts apply to your previous work. Being able to articulate your understanding will demonstrate your readiness for the challenges of the job.
✨Showcase Your Problem-Solving Skills
Be prepared to share specific examples of how you've resolved IT incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewer see your thought process and how you approach problem-solving.
✨Highlight Your Documentation Skills
Technical documentation is crucial in this role, so be ready to discuss your experience in creating knowledge articles or technical diagrams. Mention any tools you've used for documentation and how you ensure clarity and accessibility for users. This will show that you value effective communication in IT support.