At a Glance
- Tasks: Manage IT support tickets and troubleshoot hardware/software issues for users.
- Company: Join a large UK enterprise with a friendly and collaborative IT team.
- Benefits: Competitive salary, hybrid work, and opportunities for career progression.
- Other info: Enjoy team lunches and knowledge sharing while celebrating wins together.
- Why this job: Kickstart your IT career in a supportive environment with great team culture.
- Qualifications: Strong problem-solving skills and familiarity with Windows and Microsoft 365.
The predicted salary is between 24500 - 24500 £ per year.
We're recruiting a First Line IT Support Engineer for a large UK enterprise with a friendly, collaborative, and social IT team. You'll be the first point of contact for IT issues, managing incoming tickets, troubleshooting hardware/software problems, and escalating complex cases to senior engineers. This role provides a strong foundation for progression into 2nd line, networking, or cloud roles.
You'll work in a supportive environment where team lunches, knowledge sharing, and celebrating wins are part of the culture, making it ideal for someone who enjoys both tech and teamwork.
Responsibilities- Manage and resolve IT support tickets within SLAs
- Troubleshoot hardware/software issues for hundreds of users across multiple sites
- Support enterprise endpoint setup, upgrades, and rollouts
- Escalate complex issues to senior engineers
- Maintain accurate IT records and documentation
- Collaborate and contribute to a team-focused culture
- Windows 10/11, Active Directory, Microsoft 365 (Exchange, Teams, SharePoint)
- Intune, Azure, DNS, DHCP
- Enterprise endpoint support/setup
- Strong problem-solving and communication skills
IT Support Analyst in Leicester employer: Oscar Associates Limited
Join a large UK enterprise that prioritises a friendly and collaborative work culture, perfect for those who thrive in a team-oriented environment. As an IT Support Analyst, you'll benefit from opportunities for professional growth into advanced technical roles while enjoying team lunches and knowledge sharing that foster camaraderie and success. This hybrid role not only offers competitive pay but also a supportive atmosphere where your contributions are celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Analyst in Leicester
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT world and let them know you're on the hunt for an IT Support Analyst role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your troubleshooting skills. Be ready to discuss how you've resolved IT issues in the past, and maybe even do a mock troubleshooting session to show off your problem-solving prowess.
✨Tip Number 3
Don’t forget to showcase your teamwork skills! Since this role thrives in a collaborative environment, be sure to highlight any experiences where you’ve worked well with others to solve tech problems or improve processes.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our friendly IT team. Plus, it’s a great way to ensure your application gets the attention it deserves.
We think you need these skills to ace IT Support Analyst in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience and skills that match the IT Support Analyst role. We want to see how your background aligns with troubleshooting, managing tickets, and working with technologies like Windows 10/11 and Microsoft 365.
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for IT support and teamwork. Let us know why you’re excited about joining our friendly and collaborative team.
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently, so don’t hold back!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Oscar Associates Limited
✨Know Your Tech
Make sure you brush up on your knowledge of Windows 10/11, Active Directory, and Microsoft 365. Be ready to discuss how you've used these technologies in past roles or projects, as this will show your familiarity and confidence with the tools they'll expect you to work with.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled IT issues in the past. Think about a time when you resolved a tricky hardware or software problem and be ready to walk them through your thought process. This will demonstrate your analytical skills and ability to think on your feet.
✨Emphasise Teamwork
Since this role is all about collaboration, be sure to highlight your experience working in team environments. Share stories that showcase your ability to communicate effectively and contribute positively to a team culture, especially during challenging situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for progression, or how they celebrate wins. This shows your genuine interest in the role and helps you gauge if the company culture aligns with what you're looking for.
