At a Glance
- Tasks: Provide 2nd line IT support and troubleshoot tech issues across multiple UK sites.
- Company: Join a growing internal IT team in a supportive environment.
- Benefits: Enjoy hybrid working, competitive salary, and private healthcare.
- Other info: Great progression opportunities into cloud or project-based roles.
- Why this job: Make a real impact while advancing your career in IT support and infrastructure.
- Qualifications: 2+ years in IT support with strong Microsoft 365 and troubleshooting skills.
The predicted salary is between 30000 - 35000 £ per year.
Location: Leeds, West Yorkshire
Salary: £30,000 - £35,000
Working Pattern: Hybrid - 3 days in the office, 2 days from home
Hours: Monday to Friday, 8:30 AM - 5:00 PM
The Role
We are looking for an experienced 2nd Line IT Support Engineer to join a growing internal IT team based in Leeds. You will provide technical support to users across multiple UK sites, taking ownership of incidents and service requests escalated from the 1st Line Support team. The role will involve troubleshooting a broad range of Microsoft, infrastructure, networking and end-user technology issues. You will also support ongoing IT projects, including Microsoft 365 improvements, device deployments, infrastructure upgrades and cloud migrations. This is an excellent opportunity for a 2nd Line Engineer looking to join a supportive business offering genuine progression into infrastructure, cloud or project-based roles.
Key Responsibilities
- Provide 2nd line technical support to users across multiple UK locations.
- Take ownership of escalated incidents and service requests through to resolution.
- Troubleshoot Windows 10 and Windows 11 desktop and laptop issues.
- Administer Microsoft 365, including Exchange Online, Teams, SharePoint and OneDrive.
- Manage users, groups, permissions and access within Active Directory and Microsoft Entra ID.
- Support Microsoft Intune, Autopilot and mobile device management.
- Troubleshoot networking issues across DNS, DHCP, TCP/IP, VPN and Wi-Fi.
- Support Windows Server environments, including file servers and print servers.
- Assist with user onboarding, offboarding and equipment provisioning.
- Configure and deploy laptops, desktops, mobile devices and peripherals.
- Maintain accurate ticket updates and technical documentation.
- Escalate complex infrastructure issues to senior engineers and third-party suppliers.
- Support infrastructure upgrades, office moves, cloud migrations and technology rollouts.
- Ensure incidents and requests are resolved in line with agreed SLAs.
Technical Skills
- Windows 10 and Windows 11
- Microsoft 365 administration
- Active Directory and Group Policy
- Microsoft Entra ID
- Exchange Online
- Microsoft Intune and Autopilot
- Windows Server 2016, 2019 and 2022
- DNS, DHCP, TCP/IP and VPN
- VMware or Hyper-V
- Hardware and software troubleshooting
- Remote support tools
- IT service management and ticketing systems
- Basic PowerShell scripting
About You
- At least two years' experience in a 2nd Line IT Support, Service Desk or Desktop Support role.
- Strong knowledge of Microsoft 365 and Windows environments.
- Experience administering Active Directory and Microsoft Entra ID.
- Confident troubleshooting hardware, software, networking and access issues.
- Strong communication and customer service skills.
- Able to explain technical issues clearly to non-technical users.
- Comfortable managing multiple tickets and competing priorities.
- Able to work independently and as part of a wider technical team.
- A full UK driving licence would be beneficial.
- Microsoft, CompTIA or ITIL certifications would be advantageous.
Benefits
- Salary of £30,000 - £35,000
- Hybrid working
- 25 days' annual leave plus bank holidays
- Additional day off for your birthday
- Company pension scheme
- Private healthcare
- Life assurance
- Paid Microsoft training and certifications
- Regular salary reviews
- Clear progression into 3rd Line, Infrastructure or Cloud Engineering
- Free onsite parking
- Company social events
- Employee wellbeing support
Apply
To apply for the 2nd Line IT Support Engineer position, please submit your CV for immediate consideration.
IT Support Engineer in Hull employer: Oscar Associates Limited
Join a dynamic and supportive IT team in Leeds as a 2nd Line IT Support Engineer, where you will enjoy a hybrid working model and a competitive salary of £30,000 - £35,000. With a strong focus on employee growth, the company offers clear progression paths into advanced roles, alongside benefits such as private healthcare, regular salary reviews, and opportunities for paid Microsoft training. Experience a vibrant work culture with social events and a commitment to employee wellbeing, making this an excellent place for meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Hull
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Oscar Associates Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Oscar Associates Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Oscar Associates Limited!
✨Direct Apply to Oscar Associates Limited
Let's not forget to apply directly through the Oscar Associates Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support Engineer in Hull
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Oscar Associates Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Oscar Associates Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Oscar Associates Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
