Technical Support Engineer
Location: Huddersfield
Salary: £30,000 - £35,000 DOE
Working Pattern: Office based, Monday to Friday
Hours: 8:15am - 5:15pm
The Role
We're looking for an experienced Technical Support Engineer to join a busy and fast-paced IT support team based in Huddersfield.
This is a hands-on support position suited to someone operating at a solid 2nd-line level. Candidates with broader 3rd-line experience are also encouraged to apply, provided they are still happy to remain customer-facing and take inbound support calls.
The support team does not operate a rigid 1st, 2nd and 3rd-line structure. Everyone gets involved in supporting customers, resolving technical issues and helping across the wider desk.
You'll work across a broad range of technologies, so this would suit someone who enjoys variety and wants exposure to more than one technical area.
What You'll Be Doing
Providing 2nd-line technical support across a wide range of customer environments
Handling inbound support calls, emails, tickets and automated alerts
Troubleshooting Microsoft 365 issues
Supporting Active Directory and Group Policy
Supporting Windows Server environments
Troubleshooting networking and connectivity issues
Supporting end users across hardware, software, printers and desktop issues
Working across firewall and general infrastructure issues
Taking ownership of incidents through to resolution
Keeping tickets updated clearly and accurately
Communicating directly with customers throughout the support process
Escalating more complex issues where required
Working closely with the wider technical team to resolve problems quickly
Technical Experience
We're ideally looking for experience across:
Microsoft 365
Active Directory
Group Policy
Windows Server
Networking and connectivity troubleshooting
Firewalls
End-user support
Desktop and hardware troubleshooting
General infrastructure support
Previous MSP experience would be highly desirabl...
Technical Support Engineer in Huddersfield employer: Oscar Associates Limited
Join a dynamic and innovative team as an IP Services Engineer, where you will thrive in a collaborative work culture that values technical expertise and problem-solving skills. Our company offers competitive benefits, including professional development opportunities and a commitment to employee growth, all within a large enterprise technology environment that prioritises service reliability and performance. Located in a vibrant area, we provide a stimulating workplace that encourages creativity and teamwork, making it an excellent choice for those seeking meaningful and rewarding employment.
