Want to apply Read all the information about this position below, then hit the apply button.
Title: Courier Manager
Location: Durham
Salary: £38,000 - £47,000 DOE
Industry: Manufacturing / Distribution
The Opportunity
I'm currently working with a well-established organisation based in the Durham area that is looking to hire a Courier Manager to take ownership of its courier network and play a key role in improving transport performance, service levels and costs.
This is an excellent opportunity for a commercially minded and proactive transport professional to become the company's expert on all things courier, logistics and transport. You'll be responsible for developing the courier strategy, managing supplier relationships, negotiating commercial agreements and using data to continually improve performance.
Working closely with Warehouse, Customer Service and Finance teams, you'll ensure the business is using the right courier, at the right price and with the right level of service.
If you're someone who enjoys taking ownership, building strong supplier relationships and identifying opportunities to improve efficiency and reduce costs, this could be an excellent next step in your career.
Key Responsibilities
- Develop and maintain the company's courier strategy, ensuring the appropriate carriers and service levels are being used.
- Build and manage strong relationships with courier and transport partners.
- Negotiate pricing, contracts and service level agreements.
- Monitor courier performance and conduct regular supplier performance reviews.
- Analyse delivery performance, transport costs and trends to identify opportunities for improvement.
- Manage courier-related customer complaints, including lost, damaged and delayed deliveries.
- Raise, monitor and resolve courier claims within required timescales.
- Work closely with the Warehouse team to manage returned deliveries and investigate unlogged returns.
- Review courier invoices and investigate pricing discrepancies and anomalies.
- Produce reports covering courier performance, costs and key performance indicators. xgikmsk
- Identify opportunities to improve service levels, reduce transport costs and enhance the customer experience.
- Work closely with internal teams to resolve operational issues and drive improvements acro Please click on the apply button to read the full job description
Courier Manager in Durham employer: Oscar Associates Limited
Join a dynamic and innovative team as an IP Services Engineer, where you will thrive in a collaborative work culture that values technical expertise and problem-solving skills. Our company offers competitive benefits, including professional development opportunities and a commitment to employee growth, all within a large enterprise technology environment that prioritises service reliability and performance. Located in a vibrant area, we provide a stimulating workplace that encourages creativity and teamwork, making it an excellent choice for those seeking meaningful and rewarding employment.
