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- Tasks: Provide top-notch IT support and resolve technical issues for clients.
- Company: Leading MSP with a focus on secure IT infrastructure for government and defence.
- Benefits: Competitive salary, career growth, and the chance to work with cutting-edge technology.
- Other info: Dynamic work environment with ambitious goals and excellent development opportunities.
- Why this job: Join a rapidly growing team and make a real difference in IT security.
- Qualifications: Experience in IT support and eligibility for SC/DV clearance required.
The predicted salary is between 60000 - 60000 £ per year.
Oscar Technology are working with a leading MSP focused on delivering highly secure IT Infrastructure and Networks for government and defence & professional services organisations across the UK. They are the leaders of their niche and have been going from strength to strength. They are always on top of the latest changes and developments within the tech industry, enabling them to offer the highest standard of service and security. Despite their successes to date, they have plenty of ambitious goals to achieve in the coming years, with the team expected to grow exponentially in coming months. Now is the time to join.
All applicants must either have or be able to obtain SC and/or DV Clearance. They will put you through the process but you must be eligible for it to be considered for the role.
Responsibilities Include:
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
IT Support Engineer in Cheltenham employer: Oscar Associates Limited
Contact Detail:
Oscar Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Cheltenham
✨Tip Number 1
Network like a pro! Get out there and connect with people in the IT industry. Attend meetups, webinars, or even local tech events. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to demonstrate your expertise and passion for the field, making you stand out from the crowd.
✨Tip Number 3
Prepare for interviews like a champ! Research the company and its culture, and be ready to discuss how your experience aligns with their goals. Practise common interview questions and think of examples that highlight your problem-solving skills in IT support.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles that match your skills. Plus, it shows you're genuinely interested in joining our team, which can give you an edge over other candidates.
We think you need these skills to ace IT Support Engineer in Cheltenham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight relevant experience and skills that match the job description, especially in areas like 3rd line support and IT security. We want to see how you can contribute to our ambitious goals!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background aligns with our mission. Don’t forget to mention your eligibility for SC and/or DV Clearance – it’s a must for us!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled IT issues in the past. We love seeing candidates who can think on their feet and resolve problems efficiently. Share specific instances where you ensured user satisfaction!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at this exciting time!
How to prepare for a job interview at Oscar Associates Limited
✨Know Your Tech Inside Out
Make sure you brush up on the latest IT trends and technologies relevant to the role. Familiarise yourself with common issues that arise in IT support, especially those related to secure infrastructures, as this will show your potential employer that you're proactive and knowledgeable.
✨Demonstrate Problem-Solving Skills
Prepare to discuss specific examples of how you've resolved IT incidents in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your ability to think critically and act swiftly under pressure.
✨Understand Security Clearance Requirements
Since the role requires SC and/or DV clearance, be ready to discuss your eligibility and any previous experience with security protocols. This shows that you take compliance seriously and understand the importance of security in IT support.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the company's approach to IT support and their future goals. This not only demonstrates your interest in the role but also gives you a chance to assess if the company aligns with your career aspirations.