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For Companies At a Glance
- Tasks: Provide top-notch customer support and deliver technical training in a dynamic environment.
- Company: Join a fast-growing UK tech company with over 20 years of experience.
- Benefits: Enjoy competitive pay, increasing holiday entitlement, and private healthcare.
- Other info: Flexible working hours with on-call rota and excellent career growth opportunities.
- Why this job: Make a real difference by helping customers optimise their infrastructure and assets.
- Qualifications: 1 year of IT/software support experience and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Full-time, Permanent (37 hours on-call rota)
The Role
You'll be joining a well-established, fast-growing UK tech company with over 20 years' experience delivering a leading infrastructure asset management platform used by organisations across the UK and internationally. Their software helps customers manage and optimise real-world infrastructure and physical assets, supporting everything from day-to-day operations through to long-term planning.
We're looking for a bright, personable 1st Line Customer Support professional to join a friendly and fast-paced team. This is a blended role combining:
- Front-line customer support
- Technical training delivery
- Documentation and content creation
You'll work closely with experienced team members to support customers, resolve issues, and deliver high-quality training and resources.
What We're Looking For
Essential:
- Minimum 1 years' experience in IT / software support
- Strong communication and customer-facing skills
- A Level within a STEM subject
- Ability to explain technical concepts clearly
- Excellent written/documentation skills
- Comfortable with MS Office and general IT tools
- Strong problem-solving skills and willingness to learn
Working Hours
Mon-Thurs: 09:00-17:00
Friday: 09:00-16:30
Plus on-call rota (paid allowance) - minimum 2 slots per week
Benefits
- Annual pay review & discretionary bonus!
- Increasing holiday entitlement with service
- Pension scheme
- Private healthcare, life insurance & income protection (post-probation)
- Cycle to Work scheme
Please send your CV to the hiring team to be considered.
1st Line Customer Support (Technical & Training) in Bristol employer: Oscar Associates Limited
Contact Detail:
Oscar Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Customer Support (Technical & Training) in Bristol
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially how they help customers manage infrastructure. This will not only impress them but also help you tailor your responses during interviews.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, being able to explain technical concepts clearly is key. Try explaining a tech topic to a friend or family member to sharpen those skills.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you resolved issues effectively. Be ready to share these stories in your interview to demonstrate your capability.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace 1st Line Customer Support (Technical & Training) in Bristol
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any relevant training you've delivered. We want to see how you fit into our friendly team!
Show Off Your Communication Skills: Since this role is all about customer support, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have in explaining technical concepts.
Be Personable: We’re looking for someone bright and personable, so let your personality shine through! A friendly tone in your cover letter can go a long way in showing us you’d be a great fit for our fast-paced team.
Apply Through Our Website: To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your CV and cover letter right away. We can’t wait to hear from you!
How to prepare for a job interview at Oscar Associates Limited
✨Know Your Tech
Brush up on your technical knowledge related to IT and software support. Be ready to discuss common issues customers face and how you would resolve them. This shows that you’re not just a people person, but also technically savvy!
✨Practice Your Communication Skills
Since this role requires strong communication skills, practice explaining technical concepts in simple terms. You might even want to do a mock interview with a friend where you explain a tech issue and how to solve it.
✨Showcase Your Problem-Solving Skills
Prepare examples of past experiences where you successfully solved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your problem-solving abilities.
✨Get Familiar with Documentation
Since documentation and content creation are part of the job, bring samples of any previous work you've done in this area. If you don’t have any, consider creating a short guide or FAQ on a common tech issue to demonstrate your writing skills.