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- Tasks: Provide 2nd line IT support and resolve technical issues for a new customer.
- Company: Leading MSP with a focus on innovative service delivery.
- Benefits: Competitive salary, hands-on project work, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic tech environment.
- Why this job: Join a brand new support team and make a real impact from day one.
- Qualifications: Strong knowledge of hardware, operating systems, and networking concepts.
The predicted salary is between 32000 - 35000 £ per year.
Oscar Technology has partnered exclusively with a leading MSP near Aylesford to recruit for a skilled 2nd Line Support Engineer to join their team.
As a 2nd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. For this role in particular, we are building a dedicated support team for a brand new customer so it's a great opportunity to get involved from the beginning with a lot of project work!
Responsibilities Include:
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 2nd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualization technologies such as VMware and Hyper-V.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
- Strong communication and interpersonal skills.
IT Support Engineer in Aylesford employer: Oscar Associates Limited
Contact Detail:
Oscar Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer in Aylesford
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, attend local meetups, and join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your projects, especially those related to 2nd line support. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by practising common technical questions and scenarios you might face as a 2nd Line Support Engineer. Role-play with a friend or use online resources to get comfortable with the format.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might not be listed elsewhere. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace IT Support Engineer in Aylesford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with desktop and laptop hardware, operating systems, and any relevant project work you've done. We want to see how your skills match what we're looking for!
Show Off Your Skills: In your application, don’t just list your skills—show us how you’ve used them! Whether it’s troubleshooting issues or managing user accounts, give us examples that demonstrate your expertise in 2nd line support.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to track your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Oscar Associates Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, operating systems, and software applications. Be ready to discuss your experience with Windows, Mac OS, and Linux, as well as any troubleshooting you've done with Microsoft 365. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Show Off Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT incidents in the past. Think about times when you had to troubleshoot networking issues or perform routine maintenance. Highlighting your problem-solving process will demonstrate your ability to provide timely resolutions and keep users satisfied.
✨Communicate Clearly and Confidently
Strong communication skills are essential for this role, so practice explaining technical concepts in simple terms. During the interview, make sure to listen carefully to questions and respond clearly. This will help convey your interpersonal skills and show that you can effectively interact with users and team members alike.
✨Be Ready for Project Discussions
Since this role involves getting involved with a new customer from the start, be prepared to discuss how you approach project work. Think about your experience with documentation, data retrieval, and backup management. Showing enthusiasm for being part of a new project will set you apart as a proactive candidate.