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- Tasks: Provide top-notch 3rd line support and resolve IT issues for customers.
- Company: Leading MSP with a focus on innovation and teamwork.
- Benefits: Salary up to £50k, hybrid working, and career progression opportunities.
- Other info: Exciting environment with a supportive culture and growth potential.
- Why this job: Join a dynamic team and enhance your IT skills while making a real impact.
- Qualifications: Strong knowledge of hardware, operating systems, and networking concepts.
The predicted salary is between 40000 - 50000 £ per year.
Oscar Technology has partnered with a leading MSP near Stratford-upon-Avon to recruit for a skilled 3rd Line Support Engineer to join their team.
As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.
Responsibilities Include:
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
- Extensive knowledge around desktop and laptop hardware, operating systems (Windows, Mac OS, Linux) and software applications.
- Knowledge with virtualization technologies such as VMware and Hyper-V.
- Excellent knowledge of networking concepts such as: TCP/IP, DHCP, DNS, and VPN.
- Familiarity with troubleshooting and resolving issues linked to Microsoft 365.
- Knowledge of Active Directory and user account management.
- Familiarity with server administration demands such as user management, file shares and security.
- Strong communication and interpersonal skills.
In return, they are offering a salary of up to £50k with hybrid working (3/2 split) and plenty of opportunities for progression.
3rd Line Support Engineer - Hybrid employer: Oscar Associates Limited
Contact Detail:
Oscar Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer - Hybrid
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss your experience with desktop and laptop hardware, operating systems, and troubleshooting. We want to see your passion for tech!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of networking concepts like TCP/IP and VPNs. Being able to confidently answer these questions will show that you're the right fit for the 3rd Line Support Engineer role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace 3rd Line Support Engineer - Hybrid
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 3rd Line Support Engineer role. Highlight your knowledge of operating systems, networking concepts, and any relevant certifications to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you the perfect fit for our team. Don’t forget to mention your experience with troubleshooting and user management.
Show Off Your Communication Skills: As a 3rd Line Support Engineer, strong communication is key. In your application, demonstrate your ability to convey technical information clearly and effectively. This will help us see how you can interact with both the IT field team and users.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Oscar Associates Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of desktop and laptop hardware, operating systems, and software applications. Be ready to discuss your experience with Windows, Mac OS, Linux, and any virtualization technologies like VMware and Hyper-V.
✨Show Off Your Troubleshooting Skills
Prepare to share specific examples of how you've resolved IT incidents in the past. Think about times when you dealt with Microsoft 365 issues or managed user accounts in Active Directory, and be ready to explain your thought process.
✨Communicate Clearly
Strong communication skills are key for a 3rd Line Support Engineer. Practice explaining complex technical concepts in simple terms, as you'll need to ensure users understand the solutions you're providing.
✨Familiarise Yourself with Company Policies
Before the interview, take some time to research the company's IT policies and security standards. Being able to discuss how you would adhere to these during your role will show that you're serious about compliance and best practices.