Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch 3rd line support and manage exciting infrastructure projects.
- Company: Join a leading Managed Service Provider in Staffordshire.
- Benefits: Competitive salary, great work-life balance, and opportunities for growth.
- Other info: Enjoy a collaborative environment with plenty of learning opportunities.
- Why this job: Be part of a dynamic team solving real IT challenges every day.
- Qualifications: Strong IT support skills and a passion for problem-solving.
The predicted salary is between 40000 - 50000 £ per year.
Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team.
As a 3rd Line Support Engineer, you will play a crucial role in the company's effective delivery of the service desk and project services. You will work closely with the IT field team to resolve issues and ensure the smooth operation of company and customer systems.
Responsibilities Include:
- Monitoring & dealing with issues raised in the logging system and directly through the phone.
- Delivery of infrastructure projects, from initial stages through to implementation and handover.
- Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction.
- Perform necessary, routine maintenance and updates to application operating systems and anti-virus software.
- Confirm factors such as IT Policies, procedures and security standards are being considered and abided by.
- Assist with data retrieval, backup management - either onsite or cloud based.
- Establishing and maintaining technical documentation that can range from technical diagrams to knowledge articles.
Essential Skills:
Extensive knowledge around desktop and server operating systems, networking, and virtualisation technologies.
3rd Line Support Engineer employer: Oscar Associates Limited
Contact Detail:
Oscar Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at MSPs. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of projects you've worked on that highlight your 3rd line support expertise. This can really impress during interviews and set you apart from other candidates.
✨Tip Number 3
Practice makes perfect! Get ready for technical interviews by brushing up on common troubleshooting scenarios and system management questions. We recommend doing mock interviews with friends or using online platforms.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we often have exclusive roles listed there that you won’t find anywhere else.
We think you need these skills to ace 3rd Line Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight relevant experience and skills that match the job description, like your expertise in IT incidents and project delivery.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the role. Mention specific projects or experiences that showcase your problem-solving skills and technical knowledge.
Showcase Your Technical Skills: Don’t forget to list your technical skills clearly. Include any relevant certifications or tools you’ve worked with, especially those mentioned in the job description, like infrastructure projects and maintenance tasks.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Oscar Associates Limited
✨Know Your Tech Inside Out
As a 3rd Line Support Engineer, you'll need to demonstrate your extensive knowledge of IT systems. Brush up on the technologies mentioned in the job description, especially around infrastructure projects and support processes. Be ready to discuss specific examples from your past experiences where you successfully resolved complex issues.
✨Showcase Your Problem-Solving Skills
During the interview, expect scenario-based questions that test your troubleshooting abilities. Prepare by thinking of challenging situations you've faced in previous roles and how you approached them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly and effectively.
✨Familiarise Yourself with Company Policies
Understanding the company's IT policies, procedures, and security standards is crucial. Research the company’s values and any recent news or projects they’ve undertaken. This will not only help you answer questions but also show your genuine interest in the role and the organisation.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the team dynamics, ongoing projects, or the tools they use. This shows that you're engaged and serious about the position. Plus, it gives you a chance to assess if this is the right fit for you too!