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- Tasks: Provide 2nd line support and troubleshoot advanced tech issues.
- Company: Join a people-first tech provider with a strong client focus.
- Benefits: Opportunities for progression, upskilling, and certifications.
- Other info: Be part of a growing team with excellent career growth potential.
- Why this job: Gain hands-on experience with cutting-edge infrastructure and cloud technologies.
- Qualifications: Technical skills in Microsoft 365, Windows, and network troubleshooting.
The predicted salary is between 30000 - 40000 £ per year.
We've partnered with a well-established technology provider that delivers a range of services including connectivity, cloud solutions, security, and IT infrastructure support. They pride themselves on being a people-first business, building strong, long-term relationships with their clients.
Overview: We're looking for a technically strong 2nd Line Support Engineer to join a growing service desk team. This role is ideal for someone confident handling escalations while gaining exposure to more advanced infrastructure and cloud technologies. With the business continuing to grow, there are excellent opportunities for progression, upskilling, and certifications.
Responsibilities:
- Provide 2nd line support across Microsoft 365, Windows environments, and core infrastructure
- Manage Active Directory / Entra ID, user administration, patching, and backups
- Support network troubleshooting including VPNs, firewalls, and connectivity issues
- Assist with device management (Intune / MDM) and endpoint support
- Support VoIP systems and telephony configurations
- Work closely with senior engineers on escalations and project work
- Maintain clear documentation and follow change control processes
2nd Line Support Engineer - MSP - Liverpool employer: Oscar Associates Limited
Contact Detail:
Oscar Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 2nd Line Support Engineer - MSP - Liverpool
✨Tip Number 1
Network, network, network! Get out there and connect with people in the industry. Attend local tech meetups or online webinars to meet potential employers and fellow tech enthusiasts. You never know who might have a lead on that perfect 2nd Line Support Engineer role!
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical know-how during interviews. Bring up specific examples of how you've handled escalations or resolved tricky issues in the past. This will help us see you as a strong candidate for the role.
✨Tip Number 3
Don’t forget to follow up! After an interview, shoot a quick thank-you email to express your appreciation for the opportunity. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly helps us keep track of your application. Plus, it shows you’re genuinely interested in joining our team. So, what are you waiting for? Get applying!
We think you need these skills to ace 2nd Line Support Engineer - MSP - Liverpool
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Windows environments, and any relevant cloud technologies. We want to see how your skills match the role, so don’t be shy about showcasing your technical prowess!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about joining our team and how your background in 2nd line support makes you a perfect fit. Keep it friendly and professional – we love a personal touch!
Showcase Problem-Solving Skills: In your application, highlight specific examples where you've successfully handled escalations or resolved tricky issues. We’re looking for someone who can think on their feet and tackle challenges head-on, so let us know how you’ve done this in the past!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Oscar Associates Limited
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows environments, and core infrastructure. Be ready to discuss your experience with Active Directory, VPNs, and any troubleshooting you've done. The more confident you are in these areas, the better you'll impress the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've handled escalations or tricky support issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to think on your feet and tackle challenges head-on.
✨Emphasise Teamwork and Communication
Since this role involves working closely with senior engineers and clients, highlight your teamwork and communication skills. Share instances where you've collaborated effectively or communicated complex technical information to non-technical users. This shows you're not just a tech whiz but also a people person.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, opportunities for upskilling, or the types of projects you might work on. This shows your genuine interest in the role and helps you gauge if the company is the right fit for you.