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- Tasks: Provide front-line customer support and deliver technical training to users.
- Company: Join a fast-growing UK tech company with over 20 years of experience.
- Benefits: Enjoy a competitive salary, on-call rota, and opportunities for professional growth.
- Other info: Be part of a friendly team in a dynamic and supportive environment.
- Why this job: Make a real difference by helping customers optimise their infrastructure management.
- Qualifications: Bright, personable individuals with a passion for customer service and tech.
The predicted salary is between 25000 - 32000 £ per year.
Full-time, Permanent (37 hours + on-call rota)
You'll be joining a well-established, fast-growing UK tech company with over 20 years' experience delivering a leading infrastructure asset management platform used by organisations across the UK and internationally. Their software helps customers manage and optimise real-world infrastructure and physical assets, supporting everything from day-to-day operations through to long-term planning.
We're looking for a bright, personable 1st Line Customer Support professional to join a friendly and fast-paced team. This is a blended role combining:
- Front-line customer support
- Technical training delivery
- Documentation and content creation
You'll work closely with experienced team members to support customers, resolve issues, and deliver high-quality service.
1st Line Customer Support (Technical & Training) employer: Oscar Associates Limited
Contact Detail:
Oscar Associates Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Customer Support (Technical & Training)
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially the infrastructure asset management platform. This will help you speak confidently about how you can support customers and contribute to the team.
✨Tip Number 2
Practice your communication skills! As a 1st Line Customer Support professional, you'll need to explain technical concepts in simple terms. Try role-playing with a friend or family member to get comfortable with this.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've resolved issues or helped someone learn something new. This will demonstrate your ability to handle customer queries effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace 1st Line Customer Support (Technical & Training)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to be a bit informal and friendly. Remember, we’re looking for someone who can connect with our customers!
Tailor Your Application: Make sure to tailor your application to the role of 1st Line Customer Support. Highlight any relevant experience you have in customer support or technical training. We love seeing how your skills match what we need!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of your experience and skills. Avoid fluff – we want to know exactly why you’d be a great fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures it gets into the right hands. Plus, it shows you’re keen on joining our awesome team at StudySmarter!
How to prepare for a job interview at Oscar Associates Limited
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and the specific software they offer. Understanding their infrastructure asset management platform will not only impress your interviewers but also help you relate your answers to their needs.
✨Showcase Your Customer Support Skills
Prepare examples from your past experiences where you successfully resolved customer issues or delivered training. Be ready to discuss how you handle difficult situations and ensure customer satisfaction, as this role is all about being personable and supportive.
✨Demonstrate Technical Knowledge
Brush up on any technical skills relevant to the role. If you have experience with similar software or tools, be sure to mention it. You might even want to prepare a few questions about their technology to show your genuine interest and understanding.
✨Practice Your Communication Skills
Since this role involves front-line support and training delivery, practice explaining complex concepts in simple terms. You could do this with a friend or family member. Clear communication is key, so make sure you can articulate your thoughts effectively during the interview.