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For Companies At a Glance
- Tasks: Support cutting-edge diagnostic systems and troubleshoot IT issues for technicians and customers.
- Company: Join OSCA Technology, a leader in automotive diagnostics innovation.
- Benefits: Enjoy competitive salary, increased holiday, and professional development opportunities.
- Why this job: Kickstart your IT career in a fast-paced tech environment with real impact.
- Qualifications: Interest in IT, strong problem-solving skills, and eagerness to learn.
- Other info: Dynamic team culture with excellent growth potential and support.
The predicted salary is between 24000 - 30000 £ per year.
Job Description
IT Support Technician
Join OSCA Technology as an IT Support Technician and play a key role in keeping our cutting-edge diagnostic systems running smoothly. You’ll support both our technicians and customers, troubleshooting issues, managing IT tools, and helping systems stay connected — all while developing your IT skills in a fast-moving tech environment.
Location: Nottingham- NG15 0EB – Office Based Role
Salary:£28,000-£30,000 per annum circa
Type: Full-time, Permanent
About OSCA Technology
We combine digital innovation with automotive expertise to create advanced diagnostic tools used worldwide. Based in Nottingham, our team is passionate about making vehicle diagnostics smarter, faster, and more connected.
What You’ll Be Doing
- Setting up new starters with system and hardware access (e.g. Freshdesk, OSCA tools).
- Purchasing tool tickets and subscriptions, with support from senior team members.
- Troubleshooting issues with diagnostic tools and vehicle connections.
- Managing updates and maintenance for diagnostic tools and local IT infrastructure.
- Testing and investigating OSCA tools returned by customers.
- Handling support calls from customers with connection or configuration issues.
- Assisting with onboarding new partners and completing related admin tasks.
- Working with senior IT staff on data retrieval, manipulation, and presentation.
- Supporting technicians in resolving connectivity and tool-related challenges.
- Liaising with manufacturers for technical or login support when required.
What We’re Looking For
- Interest in IT and automotive diagnostics.
- Strong problem-solving skills and attention to detail.
- Collaborative, proactive approach with excellent communication.
- Eagerness to learn and grow in a fast-paced tech environment.
Benefits & Development
- Increased holiday allowance with year of service.
- Death in service policy.
- Sick Pay.
- Salary Extras.
- Free on-site parking.
- Salary extras instant discounts.
- Employee Assistance Programme (EAP).
- Opportunities to develop technical expertise in automotive diagnostics.
Important: You must be authorised to work in the UK. No agencies please.
Other suitable skills and experience include IT Support Technician, IT Technician, IT Support Engineer, Technical Support Technician, IT Helpdesk, IT Support Analyst, Desktop Support.
IT Support Technician employer: OSCA
Contact Detail:
OSCA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Technician
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend local tech meetups, or join online forums. The more connections we make, the better our chances of landing that IT Support Technician role.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your troubleshooting abilities and IT knowledge. This can really set us apart from other candidates when we apply through our website.
✨Tip Number 3
Prepare for those interviews! Research common IT support questions and practice our responses. We want to demonstrate our problem-solving skills and eagerness to learn, so let’s be ready to impress!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way in showing our enthusiasm for the role. Let’s remind them why we’re the perfect fit for their team at OSCA Technology.
We think you need these skills to ace IT Support Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your IT skills and any relevant experience in automotive diagnostics. We want to see how you can contribute to our team, so don’t be shy about showcasing your problem-solving abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about the IT Support Technician role at OSCA Technology. Let us know how your passion for tech and cars makes you the perfect fit for our team.
Show Off Your Communication Skills: Since you'll be liaising with both technicians and customers, it's important to demonstrate your communication skills in your application. Use clear and concise language to show us you can convey technical information effectively.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at OSCA Technology!
How to prepare for a job interview at OSCA
✨Know Your Tech
Familiarise yourself with the latest diagnostic tools and IT support software mentioned in the job description. Being able to discuss your experience with tools like Freshdesk or any relevant IT infrastructure will show that you're ready to hit the ground running.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled technical issues in the past. Think about specific challenges you've faced, how you approached them, and what the outcomes were. This will demonstrate your strong problem-solving skills and attention to detail.
✨Communicate Clearly
Since you'll be liaising with both technicians and customers, practice explaining technical concepts in simple terms. During the interview, focus on clear communication to showcase your collaborative and proactive approach.
✨Express Your Eagerness to Learn
OSCA Technology values growth in a fast-paced environment. Be sure to convey your enthusiasm for learning new skills and technologies. Share any relevant courses or certifications you've pursued to show your commitment to professional development.