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- Tasks: Lead a team managing complaints and ensure timely responses.
- Company: Join Camden, an organization focused on building relationships and partnerships.
- Benefits: Enjoy a dynamic work environment with a focus on people and inclusion.
- Why this job: Be part of a transformative journey that prioritizes citizen engagement and efficient service.
- Qualifications: Strong leadership skills and experience in complaint management are essential.
- Other info: This role is pivotal in shaping a citizen-focused governance approach.
The predicted salary is between 43200 - 72000 £ per year.
We have an exciting opportunity for a Team Leader – Complaints to lead a team that handles all complaints received in the Council ensuring they are responded to by the correct service and within required timescales. This is an active leadership role in the Information Governance service to develop and lead a citizen-focused and efficient team.
Job Description: Camden is already on an organisational journey – focusing on moving from processes (bureaucratic) to relationships and partnerships (relational), and the People and Inclusion division has a critical role in supporting the organisation to be able to operate in this way. For us being relational means putting people at the center of what we do.
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Head of Legal (Commercial) employer: Osborne Thomas Ltd
Contact Detail:
Osborne Thomas Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Legal (Commercial)
✨Tip Number 1
Familiarize yourself with Camden's current initiatives and values, especially their focus on relational processes. This will help you align your leadership style and approach to complaints management with their organizational goals.
✨Tip Number 2
Highlight your experience in leading teams that prioritize citizen engagement and efficient service delivery. Be prepared to discuss specific examples of how you've successfully managed complaints or similar challenges in the past.
✨Tip Number 3
Demonstrate your understanding of information governance and its importance in handling complaints. Show how you can ensure compliance while also fostering a positive relationship with citizens.
✨Tip Number 4
Prepare to discuss how you would develop a citizen-focused team culture. Think about strategies you could implement to enhance team performance and responsiveness to complaints.
We think you need these skills to ace Head of Legal (Commercial)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Head of Legal (Commercial) position. Understand the key responsibilities and the skills required, especially focusing on leadership and citizen-focused service.
Tailor Your CV: Customize your CV to highlight relevant experience in leading teams, handling complaints, and working within governance frameworks. Use specific examples that demonstrate your ability to foster relationships and partnerships.
Craft a Compelling Cover Letter: Write a cover letter that reflects your understanding of Camden's organizational journey. Emphasize your commitment to putting people at the center of your work and how your leadership style aligns with their goals.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no grammatical errors and that your documents are clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Osborne Thomas Ltd
✨Understand the Role of Leadership
As a candidate for the Head of Legal position, it's crucial to demonstrate your understanding of active leadership. Be prepared to discuss your experience in leading teams, particularly in handling complaints and ensuring timely responses.
✨Emphasize Relational Skills
Since the organization is focusing on moving from bureaucratic processes to relational partnerships, highlight your ability to build relationships and foster collaboration within your team and across departments.
✨Showcase Citizen-Focused Approaches
Prepare examples that illustrate how you have previously put people at the center of your work. Discuss strategies you've implemented to enhance citizen engagement and satisfaction in your past roles.
✨Align with Organizational Values
Research Camden's values and mission. During the interview, align your answers with their focus on inclusivity and community support, demonstrating that you share their vision for a citizen-focused service.
