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- Tasks: Support patients with respiratory equipment, ensuring exceptional service and training.
- Company: Leading provider of respiratory support services in Ireland.
- Benefits: Starting salary of £32,000, company vehicle, private health insurance, and travel expenses.
- Why this job: Make a real difference in patients' lives while working in a compassionate environment.
- Qualifications: Customer-focused mindset and strong communication skills; healthcare experience is a plus.
- Other info: Full-time role with core hours and participation in an on-call rota.
The predicted salary is between 28000 - 36000 £ per year.
For close to 30 years, this organisation has grown to become Ireland’s leading specialist provider of respiratory support services. Patient and customer care sit at the core of everything we do, and we are now seeking to appoint a Customer Support Representative to join our team. This is a field-based role working closely with clinicians, medical professionals, patients, carers and internal support teams to coordinate the installation, use and ongoing maintenance of specialist respiratory equipment. The role is centred on delivering an exceptional customer experience to individuals who rely on our equipment to manage long-term medical conditions. A client-focused approach to service delivery, new patient setup and product training is fundamental to this position. You will be joining an organisation with a strong reputation for treating clients with respect, dignity and empathy. Many of the individuals you will support are vulnerable and depend on our teams to provide reliable, high-quality service so they can benefit fully from the respiratory therapies prescribed by their clinicians.
Salary and Benefits
- Starting salary of £32,000
- Company vehicle (small van)
- Corporate credit card
- Company mobile phone
- Travel expenses
- Private health insurance
Key Responsibilities
- Delivery, supply and installation of respiratory equipment in hospital wards, care facilities and patient homes
- Providing demonstrations and user training to patients, carers and healthcare professionals
- Delivering ongoing support and issue resolution for patients, carers and medical staff, including:
- Troubleshooting user-related issues
- First-line resolution of technical problems such as alarms or error messages
- Responding to urgent requests related to equipment failure, mask fitting issues or consumable queries
- Conducting routine service visits to optimise equipment performance and ensure patient satisfaction
- Maintaining accurate patient and customer records in line with GDPR requirements and internal governance standards
The Candidate
- Customer Support Representatives are the public face of the organisation, and this role requires a unique blend of skills, experience and personal qualities
- Previous experience in a field-based, service delivery or sales role; strong geographical knowledge of Ireland is a distinct advantage
- A customer-focused mindset with a proven commitment to maintaining high standards of service excellence
- The ability to empathise with patients and clients, maintaining a professional and compassionate approach in sensitive or emotional situations
- Confidence communicating with a diverse range of individuals, with the ability to tailor messaging to ensure clear understanding of training, advice and information
- A strong work ethic and willingness to go above and beyond to support patients and clients
- Excellent time management and organisational skills, with the ability to manage your own schedule and meet service level commitments
- An interest in technology and the ability to explain complex information in a clear, user-friendly way
- Previous medical or clinical experience is not essential, although applications from candidates with backgrounds in healthcare (e.g. nursing or patient liaison roles) are welcomed. This role is ultimately about the right attitude and approach, and full product training will be provided.
Additional Information
- Full-time position with core working hours of Monday to Friday, 9:00am – 5:30pm (hours may vary due to travel and call-outs)
- Participation in a rotating on-call schedule, including evenings and weekends during agreed periods
How to Apply
For more information please apply through the provided link for the attention of David McCoy. Please attach your CV via the link provided and submit your updated CV in Word format. If you are living in Ireland and hold a valid work permit, we would love to hear from you; if you do not hold a valid work permit, we will not be able to assist you with your job search.
Customer Field Support Representative – Northern Ireland employer: Osborne Recruitment
Contact Detail:
Osborne Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Field Support Representative – Northern Ireland
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the specific services they provide. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be interacting with a diverse range of individuals, it’s crucial to convey information clearly and empathetically. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider knowledge about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to take that next step in your career.
We think you need these skills to ace Customer Field Support Representative – Northern Ireland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Field Support Representative role. Highlight any customer service experience and your ability to empathise with clients, as this is key for us.
Showcase Your Communication Skills: In your application, emphasise your ability to communicate clearly with a diverse range of individuals. We want to see how you can explain complex information in a user-friendly way, especially when it comes to training and support.
Demonstrate Your Commitment to Service Excellence: We’re all about delivering exceptional customer experiences. Use your application to share examples of how you've gone above and beyond in previous roles to support customers or clients, especially in sensitive situations.
Apply Through Our Website: Don’t forget to apply through the link provided! It’s the best way for us to receive your application. Make sure to submit your CV in Word format, as requested, to keep things smooth and straightforward.
How to prepare for a job interview at Osborne Recruitment
✨Know Your Stuff
Make sure you understand the respiratory equipment and services the organisation provides. Familiarise yourself with common issues patients might face and how to resolve them. This will show your commitment to delivering exceptional customer care.
✨Empathy is Key
Since you'll be working with vulnerable individuals, practice how to communicate with empathy and compassion. Think about scenarios where you might need to reassure a patient or their carer, and prepare responses that reflect understanding and support.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you went above and beyond for a customer. Highlight situations where you resolved issues or provided training, as this role is all about ensuring a great experience for clients.
✨Time Management Matters
Be ready to discuss how you manage your time effectively, especially in a field-based role. Share strategies you've used to balance multiple tasks or appointments, as this will demonstrate your organisational skills and reliability.
