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For Companies At a Glance
- Tasks: Manage and archive legal records while providing top-notch support to the Business Services Team.
- Company: Join Osborne Clarke, a leading international legal practice with a vibrant and inclusive culture.
- Benefits: Enjoy competitive salaries, generous benefits, and a focus on health and wellbeing.
- Why this job: Be part of a dynamic team that values innovation and personal development in a supportive environment.
- Qualifications: Ideal candidates have administrative experience, strong IT skills, and excellent attention to detail.
- Other info: This is a permanent, full-time role based in central Bristol, working Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
Role profile
We are looking for a Records Management Coordinator to joinour Business Support Team in our central Bristol office.
This position is a permanent role working Monday to Friday, 9am to5pm and based on-site due to the nature of the work involved.
The Team
This position reports into the Business Support Managerbased in the Bristol office. The wider Business Support Team are based acrossall three UK offices and consist of Document Specialist, Legal Secretaries andAdmin Assistants, along with Business Support Manager Assistants. These teamssupport the business between the hours of 6am to 10pm.
The Role
The successful candidate will support a highly professionaland effective Business Services Team to deliver a 5 star service to ourinternal customers. The role focuses predominantly on Records Management; it isessential that electronic and physical legal records and documents are managed,archived and accessed in an efficient, confidential and accurate manner.
In addition to records management, recording data andassisting with arranging transport of archiving, there will be a requirement tocarry out the scheduling of deeds and other admin duties to include printing,scanning and copying.
Key responsibilities
- Daily processing of new records – as per operating procedures.
- Maintenance of records system(s) – maintaining an audit trail and ensuring records are kept up to date – including the return of physical items to and from the offsite storage provider.
- Respond to records recalls, requests and queries as per SLAs – including running searches and providing results in a user friendly format.
- Support with any day-to-day operations and ad-hoc tasks of wider Business Support team areas.
- Provide a welcoming and professional customer experience, being the face of Records Management and creating strong and positive professional relationships.
- Maintain a tidy and clean environment to a high standard across all OC areas.
- Undertake any ad-hoc duties or requests that are deemed required by the business in supporting the daily operation.
- Actively manage own personal training and development, identifying any suitable development opportunities.
- Adhere to service level agreements.
- Ensure continuous improvement to maintain a high level of customer service – encouraging and identifying innovation and new ways of working.
- Support positive internal and external client relationships.
- Understand and adopt the principles of acting as a professional service provider.
Who we are looking for:
We are looking for someone with an administrativebackground ideally having worked with large quantities of records in a processdriven environment as well as the following skills:
- Good IT skills using Microsoft Outlook and Office (Word and Excel).
- Excellent attention to detail.
- Work with processes and contribute ideas on improving working practices.
- Self-motivated and able to prioritise.
- Excellent organisation and communication skills.
- An awareness of working in a customer/business service oriented environment.
- Ability to adapt to change.
- Addresses issues/queries quickly and accurately.
- Makes informed decisions and takes responsibility for outcomes.
- Supports colleagues in meeting the client\’s needs.
Salary and benefits
We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.
Our recruitment process
Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making.
We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.
About Us
Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations*. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it\’s fundamental to our success.
At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks – not to mention our great teams – are a part of making that a reality.
*Services in India are provided by a relationship firm
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Records Management Coordinator employer: Osborne Clarke
Contact Detail:
Osborne Clarke Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Records Management Coordinator
✨Tip Number 1
Familiarise yourself with records management systems and best practices. Understanding how to efficiently manage both electronic and physical records will give you a significant edge in the interview process.
✨Tip Number 2
Brush up on your IT skills, particularly with Microsoft Office applications like Word and Excel. Being able to demonstrate your proficiency in these tools can showcase your ability to handle the administrative aspects of the role effectively.
✨Tip Number 3
Prepare examples of how you've improved processes in previous roles. The job description highlights the importance of contributing ideas for improving working practices, so having specific instances ready can set you apart.
✨Tip Number 4
Showcase your customer service skills during the interview. Since the role involves providing a welcoming experience and maintaining positive relationships, be ready to discuss how you've successfully managed client interactions in the past.
We think you need these skills to ace Records Management Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in records management and administrative roles. Emphasise your attention to detail, IT skills, and any experience with large quantities of records.
Craft a Strong Cover Letter: In your cover letter, explain why you are interested in the Records Management Coordinator position. Mention specific skills that align with the job description, such as your ability to maintain an audit trail and manage records efficiently.
Showcase Your Customer Service Skills: Since the role involves providing a welcoming and professional customer experience, include examples in your application that demonstrate your communication skills and ability to build positive relationships.
Highlight Continuous Improvement Mindset: Mention any past experiences where you contributed ideas for improving processes or enhancing customer service. This aligns with the company's focus on continuous improvement and innovation.
How to prepare for a job interview at Osborne Clarke
✨Showcase Your Attention to Detail
As a Records Management Coordinator, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulousness made a difference in managing records or data.
✨Demonstrate Your IT Proficiency
Familiarity with Microsoft Outlook, Word, and Excel is essential for this role. During the interview, highlight your experience with these tools and be ready to explain how you've used them to improve efficiency in previous roles.
✨Emphasise Your Customer Service Skills
This position requires providing a welcoming and professional customer experience. Share examples of how you've successfully managed client relationships and addressed their needs in a previous job.
✨Prepare for Process-Driven Questions
Since the role involves working with large quantities of records in a process-driven environment, expect questions about your approach to maintaining records systems and improving processes. Think of specific instances where you contributed to enhancing operational efficiency.
