Resource Manager (BTG) in London

The Resource Manager is a key member of Business Transactions Group ("BTG"), responsible for managing and optimising the allocation of client work across lawyer teams to ensure matters are staffed effectively, profitably and fairly. This is a standalone role within BTG and will suit someone who is keen to establish and implement a professional, transparent approach to resource management, managing capacity data efficiently and using insights to support delivery success, career development, fair and inclusive work planning and allocation and a positive team culture.

Working closely with Partners, Service Line Leaders, Delivery Leads, Project Managers, Practice Leads and team members, you will act as a trusted advisor on resourcing. You will build strong, trust-based relationships and use your gravitas and understanding of the work to make informed resourcing decisions that balance client needs, individual workloads, skills, interests and development goals. Over time, the role is expected to evolve and expand to support resource allocation across all service lines.

The postholder will work closely with the Commercial and FIG partners to design and implement an effective resourcing model as appropriate and will engage with all service lines to understand, pilot and refine resourcing models that meet their needs, contributing to a consistent work allocation approach across the BTG Practice Group.

Key responsibilities:

• Work allocation and utilisation: Allocate client work across BTG to ensure effective staffing, fair workloads, and optimised productivity and profitability. Maintain an up-to-date view of lawyers’ skills, interests, experience and utilisation to provide swift, options-based resourcing recommendations. Monitor hours, utilisation and pipeline to identify over- and under-utilisation, flag issues early and recommend solutions, including alternative resourcing options.
• Capacity planning and workflow management: Monitor resource requirements and anticipate busy/quiet periods across individuals, service lines and locations. Support forward planning by working with BTG leadership on client demand, pipeline and priorities, proactively resolving resourcing conflicts and escalating only where necessary.
• Supporting career development and team culture: Build trusted relationships with lawyers at all levels and locations to understand workload, skills and career aspirations. Align work opportunities with development goals and support secondments and stretch roles in collaboration with HR, Knowledge and other teams.
• Data, systems and continuous improvement: Use and help optimise resourcing tools and systems, ensuring accurate, timely and useful data. Analyse resourcing and performance data to identify trends, risks and opportunities, and present clear insights and recommendations to BTG leadership and other stakeholders.
• Stakeholder engagement and influence: Build strong, trust-based relationships with Partners, Service Line Leaders, Delivery Leads, Project Managers, Practice Leads and Business Services teams. Act as a visible, credible point of contact for resourcing within BTG, confidently influencing and, where needed, challenging senior stakeholders in the interests of client delivery, fair allocation and wellbeing.

Skills and experience:

• Resource management expertise: Experience in a similar resource management/work allocation role within a law firm. Experience introducing or working with structured work allocation systems and processes.
• Commercial and operational understanding: Strong commercial and business awareness, including how resourcing decisions impact profitability, client satisfaction and team performance.
• Data and systems: Knowledge of IT tools and systems used for work allocation, and confidence in adopting new technology. Strong ability to analyse resourcing and performance data and present insights clearly to senior stakeholders.
• Stakeholder management and communication: Strong stakeholder management skills, including experience dealing with senior people and delivering change. Excellent verbal and written communication skills.
• Organisation and delivery: Proven experience working autonomously with minimal direction; responsiveness is critical to the role. Ability to handle multiple and sometimes conflicting priorities and deadlines in a fast-paced environment.

We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.

At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong.