At a Glance
- Tasks: Support and manage Osborne Clarke's global IT infrastructure, ensuring seamless connectivity and service delivery.
- Company: Join a leading international legal practice with a collaborative and inclusive culture.
- Benefits: Enjoy competitive salary, generous benefits, and a focus on health and wellbeing.
- Other info: Flexible working options and excellent career growth opportunities await you.
- Why this job: Be part of a dynamic team driving innovation in cloud and network technologies.
- Qualifications: Experience in IT operations, cloud technologies, and strong problem-solving skills required.
The predicted salary is between 36000 - 60000 £ per year.
Our IT Services team have an exciting opportunity for someone to join us as an IT Infrastructure Engineer (known internally as Platforms & Networks Operations Engineer). The successful candidate will provide 3rd line level support of Osborne Clarke's global Data and Voice Network Infrastructure, Platforms, Servers and Systems, whilst playing key roles in migrations and deployments enabling OC to sustain a well-established cloud-first approach. This is a permanent position based out of our Bristol office, combined with some home working.
What you’ll do
You will provide a comprehensive level of support to the global business for Osborne Clarke's physical, virtual and cloud infrastructure, connectivity including wired and wireless networks, and key services such as e-mail, telephony and SaaS, PaaS & IaaS platforms. Key duties will also include:
- Provide professional support to Osborne Clarke so that our clients receive consistently excellent services.
- Understand and adopt the principles of acting as a professional service provider.
- Support and follow Incident, Request, Change and Problem Management procedures alongside other IT Services teams, aligned with the ITIL framework.
- Supporting, operating and managing the delivery of the operational platforms, hardware, operating systems and core technologies, including provision, documentation, maintenance etc.
- Assist with specific escalations from the out-of-hours support team, where IT operations expertise is required, following an on-call rota in the team.
- Maintaining and developing the integrity and security of all components comprising various client's network and operational platforms, including all data.
- Working in collaboration with suppliers and other IT services teams to ensure the smooth delivery of such products to the firm.
- Contribute to testing processes and support infrastructure for internally or externally developed applications/implementations.
- Awareness of advances in technology, new software applications and new hardware in order to serve as an advisor to other employees.
You will be
We are looking for someone who is used to working in a demanding Operations team with a high level of personal responsibility. We’ll expect you to have good knowledge of cloud and virtualisation technologies, networking principles and Windows server architecture and services. Alongside this, a good working knowledge of Microsoft 365 and the Azure platform will also be needed.
Technical requirements:
- ITIL or IT Service Management experience
- Azure framework, IaaS, PaaS, SaaS and security products.
- PowerShell, Terraform, General Scripting, Applying AI
- Azure networking, Express Route, Load Balancers
- Zscaler ZPA and ZIA, Client Connector, Zero Trust Security
- Managing suppliers in WAN/LAN & Internet communications, VPN Management
- Experience of Switch & WiFi deployment. Extreme Networks & XIQ Cloud is beneficial
- Working knowledge of networking standards, hardware, protocols
- Physical Infrastructure: Network/Server Hardware, Cabling, Datacentres
- Network monitoring and management systems, Solarwinds HCO with NPM
- Microsoft Exchange Online with Exchange 2019 hybrid on-prem.
- Microsoft Entra ID and Office 365 with M365 E5 licensing
- Unified Communications ideally Microsoft Teams with telephony partners
- Security Solutions such as Checkpoint and Azure-based firewalls
- Server and PC operating systems, including Windows /2019/2022 Server, basic Linux
- Patch management with Azure Update Management Center, Solarwinds App Insight monitoring
- Microsoft SQL Server deployment, licensing and Azure SQL management
- ESXi / VMware 8 and later with vSphere experience is beneficial
More generally:
- Able to create and maintain records with high attention to detail
- Will be proficient in cloud, hardware and software products and deliver accurate documentation, reports and processes as needed
- Will have the ability to multi-task and oversee multiple projects with tight deadlines and perform accurately under such time pressures and constraints
- Will require the skills of a detail oriented, well-organised, self-motivated, problem solver who can also work independently
- Will be able to work collaboratively as part of a wider team with the best interests of the team and your customers being paramount
- Will exceed expectations set as part of a performance managed environment
Salary and benefits
We offer competitive salaries and generous benefits. We value the health and wellbeing of our people and our wide range of initiatives and benefits support this.
Our recruitment process
Please note that although we include closing dates for our roles as a guide, we review and progress applications on a rolling basis. At Osborne Clarke we do not make any recruitment decisions using automated decision-making. We are committed to providing an environment where you can perform to the best of your abilities at every stage of your recruitment experience and beyond. If you require any adjustments to be made during the application stage, interview process, or when working with us, please let us know in confidence.
About Us
Osborne Clarke is an international legal practice with over 330 Partners and more than 1,260 talented lawyers in 26 locations. Our sector-based approach enables us to help our clients tackle the issues they are facing today, and prepare for the ones that they will face tomorrow. Advising them both comprehensively and commercially. We love working closely with our clients on new deals, products and solutions which will transform their businesses, markets and even sectors. And our unique approachable culture is not an added extra, it’s fundamental to our success. At Osborne Clarke we value difference and encourage applicants from all backgrounds. We want everyone to feel that OC is a place where you can be yourself and belong, and our range of interest groups and diversity networks - not to mention our great teams - are a part of making that a reality.
IT Infrastructure Engineer in Bristol employer: Osborne Clarke
Osborne Clarke is an exceptional employer that fosters a collaborative and supportive work culture, particularly for the Resource Manager role in the vibrant cities of Bristol and London. With a strong emphasis on employee growth and career progression, you will have the opportunity to work closely with diverse teams while enjoying the flexibility of hybrid working arrangements. The company values innovation and process improvement, making it a rewarding environment for those looking to make a meaningful impact in the Disputes & Risk practice.
StudySmarter Expert Advice🤫
We think this is how you could land IT Infrastructure Engineer in Bristol
✨Tip Number 1
Network like a pro! Reach out to current employees at Osborne Clarke on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. This can give you insider knowledge and make you stand out.
✨Tip Number 2
Prepare for the technical interview by brushing up on your cloud and virtualisation knowledge. Make sure you can confidently discuss Azure, IaaS, PaaS, and SaaS. We want to see that you’re not just familiar with these concepts but can apply them in real-world scenarios.
✨Tip Number 3
Showcase your problem-solving skills during the interview. Be ready to discuss past challenges you've faced in IT infrastructure and how you overcame them. We love candidates who can think on their feet and provide excellent service under pressure.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewers' minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team.
We think you need these skills to ace IT Infrastructure Engineer in Bristol
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Infrastructure Engineer role. Highlight your experience with cloud technologies, networking principles, and any relevant certifications like ITIL. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience with Azure and Microsoft 365, as these are key for us.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can demonstrate their problem-solving abilities, especially in high-pressure situations. Share specific instances where you made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Osborne Clarke!
How to prepare for a job interview at Osborne Clarke
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of cloud and virtualisation technologies, as well as networking principles. Be ready to discuss your experience with Azure, Microsoft 365, and any relevant scripting languages like PowerShell or Terraform.
✨Understand the ITIL Framework
Since the role involves supporting Incident, Request, Change, and Problem Management procedures, it’s crucial to familiarise yourself with the ITIL framework. Prepare examples of how you've applied these principles in past roles to demonstrate your understanding.
✨Showcase Your Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in IT operations and how you resolved them. Highlight your ability to work under pressure and manage multiple projects, as this is key for the demanding environment at Osborne Clarke.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions about the team dynamics, ongoing projects, or the company’s approach to new technologies. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
