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For Companies At a Glance
- Tasks: Revamp customer support documentation and create engaging video tutorials.
- Company: Join a thriving UK-based B2B SaaS company with a dynamic team.
- Benefits: Enjoy hybrid working, casual dress, and a supportive work environment.
- Why this job: Make a real impact by simplifying complex tech for users.
- Qualifications: 3+ years in technical writing and a knack for clear communication.
- Other info: Great career growth opportunities and a chance to innovate.
An excellent opportunity has now arisen for a Technical Communications Specialist to join our client’s successful team.
Who are we?
We’re recruiting on behalf of a successful UK-based B2B SaaS company. They’re seeking an experienced Technical Writer to step into a Technical Communications Specialist role and overhaul their customer support documentation across written and video formats.
Benefits:
- Hybrid working following probation
- Casual dress
- Company pension
- Cycle to work scheme
- Life insurance
- Sick pay
Duties of a Technical Communications Specialist:
- Audit existing documentation and support patterns
- Create a complete internal knowledge base for the support team
- Build a customer-facing help centre with intuitive navigation and search
- Write clear, concise documentation: getting started/onboarding, feature how-tos, troubleshooting & FAQs, API/integration docs
- Produce video tutorials and visual guides for complex processes
- Establish documentation standards and style guides for future consistency
- Train the support team on documentation best practices
What we would like from you:
- 3+ years technical writing experience within B2B SaaS
- Ability to translate complex technical concepts for different audiences
- Experience with modern documentation platforms (e.g. GitBook, ReadMe, Intercom)
- Strong understanding of customer support workflows and ticket-deflection strategies
- Confident user of generative AI to maximise productivity while maintaining quality
If you are interested in this role, please submit your most recent CV below.
Contact Detail:
Osborne Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Content Writer
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at local meetups. A friendly chat can sometimes lead to job opportunities that aren’t even advertised.
✨Tip Number 2
Show off your skills! Create a portfolio showcasing your best technical writing pieces. Include examples of documentation, video tutorials, and any other relevant work to impress potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to technical writing and customer support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s super easy and ensures your application gets the attention it deserves. Plus, we’re always on the lookout for talented individuals like you!
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Communications Specialist role. Highlight your technical writing experience, especially in B2B SaaS, and showcase any relevant projects that demonstrate your ability to create clear and concise documentation.
Showcase Your Skills: Don’t forget to mention your familiarity with modern documentation platforms like GitBook or Intercom. We want to see how you can leverage these tools to enhance our customer support documentation!
Be Clear and Concise: Just like the documentation you’ll be creating, your application should be clear and to the point. Avoid fluff and focus on what makes you a great fit for the role. Remember, we appreciate straightforward communication!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at Osborne Appointments
✨Know Your Stuff
Make sure you brush up on your technical writing skills and the specific tools mentioned in the job description, like GitBook or Intercom. Be ready to discuss how you've used these platforms in your previous roles.
✨Showcase Your Work
Prepare a portfolio of your best documentation samples, including any video tutorials or visual guides you've created. This will help demonstrate your ability to translate complex concepts into clear, user-friendly content.
✨Understand Their Needs
Research the company and its products thoroughly. Understand their customer support workflows and think about how you can improve their documentation. This shows that you're proactive and genuinely interested in helping them succeed.
✨Practice Makes Perfect
Conduct mock interviews with a friend or mentor, focusing on common technical writing questions. This will help you articulate your thoughts clearly and confidently during the actual interview.
