Customer Service Executive in Stevenage

Customer Service Executive Location: Stevenage Salary: £26,000 - £28,000 per annum Job Type: Full Time, Permanent Customer Service Executive – About the Company Our client is a successful and growing business based in Stevenage, supplying products and solutions to customers across the UK and internationally. They are looking for a proactive and customer-focused Customer Service Executive to join their established team. This is a varied role covering customer service, account management, administration and commercial support, with responsibility for managing a portfolio of B2B customers. You'll be a key point of contact for customers, ensuring orders are handled smoothly, queries are resolved promptly and opportunities to support account growth are identified. Customer Service Executive – Details Monday to Friday, full-time Based in Stevenage £26,000 - £28,000 per annum Bonus Scheme 23 days' annual leave plus Bank Holidays Additional employee benefits and wellbeing support Company pension scheme Free onsite parking Long-term development opportunities Customer Service Executive – Responsibilities Manage a portfolio of B2B customer accounts and act as their main point of contact Build and maintain strong customer relationships Handle customer enquiries, requests and complaints promptly and professionally Proactively contact customers to understand their needs and maintain engagement Identify opportunities for upselling, cross-selling and account growth Re-engage inactive or declining accounts Promote new products, offers and campaigns Recommend suitable products based on customer requirements Maintain accurate customer and order records Work with internal teams to resolve issues and maintain service levels Share customer feedback and commercial opportunities with the wider business Customer Service Executive – What We're Looking For Previous experience in customer service, account management or a similar customer-facing role Confident communication skills and an ability to build relationships Customer-focused with good commercial awareness Proactive approach with confidence to pick up the phone Strong organisation and attention to detail Ability to manage multiple accounts and competing priorities Positive, professional and self-motivated approach If you're a customer-focused professional looking for a varied role where you can build relationships, manage customer accounts and contribute to business growth, we'd love to hear from you. Apply today with your CV. WGCCOMMPERM By applying to this job advertisement, you confirm you have read and understood our Data Protection and Privacy Statement and give OA Group authorisation to hold your provided data. Thank you for your interest in this vacancy, which is being advertised by OA Group, acting as an employment agency/business. Your application will be considered alongside others, and we will contact you within 3 working days if you have been shortlisted. Osborne Appointments is an award-winning recruitment agency specialising in the supply of temporary, contract and permanent placements