At a Glance
- Tasks: Monitor customer interactions and provide feedback to enhance service quality.
- Company: Established financial services business with a focus on growth and support.
- Benefits: Competitive salary, annual bonus, and opportunities for career development.
- Other info: Full-time role in a supportive environment with excellent career progression.
- Why this job: Join a dynamic team and make a real difference in customer service standards.
- Qualifications: Experience in quality assurance, customer service, or operations is preferred.
An exciting opportunity has arisen for a detail-oriented and analytical Quality Assurance Executive to join a well-established and growing financial services business based in Northampton. Working closely with operational teams and management, you will play a key role in ensuring excellent customer service standards and operational compliance across the business. You will be responsible for monitoring customer interactions, identifying areas for improvement, and providing valuable feedback to support continuous development and outstanding customer outcomes. This is an excellent opportunity for someone with previous quality assurance, customer service, operations or audit experience looking to develop their career within a supportive and expanding organisation.
Duties of a Quality Assurance Executive:
- Conduct quality reviews of customer interactions, including telephone calls, emails, web chats, and case handling activities.
- Assess compliance with internal policies, procedures, customer service standards, and business requirements.
- Complete quality monitoring assessments and provide clear, constructive feedback to individuals and team leaders.
- Identify trends, recurring issues, and opportunities to improve service quality and operational efficiency.
Quality Assurance Executive employer: Osborne Appointments
Join a well-established and growing business in Stevenage, where your administrative skills will be valued in a fast-paced office environment. With a focus on employee growth and development, we offer a supportive work culture that encourages collaboration and innovation, alongside competitive salary packages and flexible working hours. This is an excellent opportunity for those seeking meaningful employment with a company that prioritises its staff's well-being and professional advancement.
