Role: Operations Team Leader
Before applying for this role, please read the following information about this opportunity found below.
Contract: 18 Month Fix term Contract
Location: Cambridgeshire
Hours: 7:30am - 4pm (Early finishes on a Friday)
An excellent opportunity has arisen for an experienced Operations Team Leader to lead and coordinate a combined Returns and Quality Control team within a busy operational environment.
This role plays a pivotal part in maintaining quality standards, overseeing returns processes, and ensuring the effective deployment of team members across different departments. You will be responsible for team leadership, performance monitoring, reporting, and driving continuous improvement across the department.
Duties of a Operations Team Leader:
Lead a team of approximately eight employees, managing workloads, performance, attendance and resource allocation
Oversee quality control inspections, production checks and compliance with quality standards
Manage the returns process, including inspections, repairs, replacements and credits, ensuring KPI and SLA targets are met
Monitor quality trends, investigate defects and implement corrective actions
Maintain accurate performance reports, databases and operational records
Identify opportunities for continuous improvement, efficiency and process standardisation
Ensure compliance with SOPs, inspection criteria and returns procedures
Liaise with Operational Management, Customer Service, Repair Teams and other departments to resolve issues
Support team development through coaching, training and cross-skilling
What we would like from you:
Previous experience leading, supervising or coordinating employees within an operational environment
Experience in Quality Control, Returns, manufacturing, warehousing or a similar environment would be advantageous
Strong understanding of quality control processes, inspections and returns management
Experience monitoring KPIs, SLAs and operational performance
Good IT skills, including Microsoft Word, Excel, email and data/reporting tools
Strong organisational and decision-making skills
Ability to analyse KPI and quality data, identify trends and manage competing priorities
Effective communication and stakeholder management skills xgikmsk
Personal Attributes:
Strong leadership skills with the ability to motivate and support a team
Highly organised with the ability to prioritise workloads effectively
Excellent written and verbal communication skills
High attention to detail and a commitment to accuracy
Confident in making decisions and resolving operational issues
Proactive approach to problem-solving and continuous improvement
Ability to work under pressure and manage competing operational demands
Strong sense of accountability and ownership
Collaborative approach to working with colleagues and other departments
Focused on achieving targets, improving performance and maintaining consistent quality standards
If ...
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