At a Glance
- Tasks: Be the friendly voice for customers, handling enquiries and ensuring top-notch service.
- Company: Join a well-established business in Northampton with a focus on client relations.
- Benefits: Enjoy a competitive salary, annual bonuses, and opportunities for career progression.
- Other info: Full training provided with genuine growth opportunities in a supportive environment.
- Why this job: Kickstart your career in financial services while making a real difference for clients.
- Qualifications: Customer service experience and strong communication skills are essential.
Client Relations Executive
Location: Northampton
Monday - Friday Full-time, Office based
Salary: £26,000 - £28,000 per annum (depending on experience) plus annual bonus (typically 5% - 15% of basic salary)
An exciting opportunity has arisen for a professional and customer-focused Client Relations Executive to join a well-established and growing business based in Northampton.
As the first point of contact for customers, you will play a key role in delivering an outstanding client experience by handling telephone and webchat enquiries, qualifying leads, and directing customers to the appropriate sales team members. Alongside customer interaction, you'll support quality monitoring, compliance processes, customer reviews, and a variety of operational and administrative tasks.
This is an excellent opportunity for someone with strong customer service or administration experience looking to build a long-term career within financial services. Full training will be provided, with genuine opportunities for progression into a regulated sales support role for candidates looking to develop further.
Duties of a Client Relations Executive:
- Answer incoming telephone and webchat enquiries, qualifying and directing customers to the appropriate Sales Team member.
- Provide exceptional customer service and maintain a professional, engaging telephone manner.
- Keep the Customer Records Management system up to date with accurate client information and call summaries.
- Carry out quality monitoring of sales calls and provide constructive feedback to the Sales Team.
- Support complaints handling and assist with complaint resolution where required.
- Obtain Trustpilot and Google reviews from customers.
- Assist with customer due diligence and compliance processes following training.
- Support the Client Relations Team Manager and Director of Compliance & Operations with administrative and ad hoc duties.
- Ensure business processes are followed and maintained to a high standard.
- Provide additional support across the business as required.
What we would like from you:
- Previous experience in Customer Service, Account Management, Sales Support or an administrative role.
- A degree is preferred, with a minimum of A-Levels (or equivalent) at BBB or above.
- Excellent verbal and written communication skills.
- Confident speaking with customers over the telephone and via webchat.
- Ability to multitask, including typing whilst speaking to customers.
- Strong attention to detail and organisational skills.
- Good Microsoft Office skills and experience using CRM or webchat systems would be advantageous.
- A positive, proactive approach with a willingness to learn.
Personal Attributes:
- Professional, friendly and engaging.
- Highly organised with excellent attention to detail.
- Calm under pressure and able to manage multiple priorities.
- Strong problem-solving skills.
- Commercially aware.
- Self-motivated whilst also working effectively as part of a team.
- Positive attitude with a proactive, can-do approach.
Client Relations Executive in Northampton employer: Osborne Appointments
Join a well-established and growing business in Stevenage, where your administrative skills will be valued in a fast-paced office environment. With a focus on employee growth and development, we offer a supportive work culture that encourages collaboration and innovation, alongside competitive salary packages and flexible working hours. This is an excellent opportunity for those seeking meaningful employment with a company that prioritises its staff's well-being and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relations Executive in Northampton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Osborne Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Osborne Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Relations Executive in Northampton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Osborne Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Osborne Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Osborne Appointments!
How to prepare for a job interview at Osborne Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
