At a Glance
- Tasks: Ensure seamless customer experience and manage logistics across Europe.
- Company: Growing independent business based in Luton with a dynamic team.
- Benefits: Competitive salary, hybrid working, and opportunities for career growth.
- Other info: Proactive team player with excellent communication and organisational abilities.
- Why this job: Join a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Experience in logistics or supply chain and strong customer management skills.
Location: Luton
Hours: Monday to Friday, 37.5 hours a week + hybrid working
Salary: £30,000 - £38,000 per annum
OA are currently looking to recruit for an experienced Customer Service & Logistics Coordinator to join an independently owned, growing business based in Luton. As a Customer Service & Logistics Coordinator you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes.
Duties of a Customer Service & Logistics Coordinator:
- Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans
- Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email
- Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion
- Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods
- Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards
- Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth
What we would like from you:
- Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes
- Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently
- Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment
- Professional, confident communicator
- Proactive team player
- Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous
If you are interested in this role, please apply below with your most recent CV.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Customer Services & Logistics Coordinator in Luton employer: Osborne Appointments
Join a well-established and growing business in Stevenage, where your administrative skills will be valued in a fast-paced office environment. With a focus on employee growth and development, we offer a supportive work culture that encourages collaboration and innovation, alongside competitive salary packages and flexible working hours. This is an excellent opportunity for those seeking meaningful employment with a company that prioritises its staff's well-being and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services & Logistics Coordinator in Luton
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like Osborne Appointments and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at Osborne Appointments!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like Osborne Appointments keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Customer Services & Logistics Coordinator in Luton
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to Osborne Appointments:This is your chance to really connect with the team at Osborne Appointments. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at Osborne Appointments
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with Osborne Appointments.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show Osborne Appointments that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at Osborne Appointments. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
