At a Glance
- Tasks: Ensure seamless customer experience and manage logistics across Europe.
- Company: Growing independent business in Luton with a supportive culture.
- Benefits: Competitive salary, hybrid working, and immediate start.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in customer service.
- Qualifications: Experience in logistics or customer account management required.
The predicted salary is between 30000 - 38000 £ per year.
Location: Luton
Hours: Monday to Friday, 37.5 hours a week + hybrid working
Salary: £30,000 - £38,000 per annum
6 Months Fixed Term Contract - Immediate Start
OA are currently looking to recruit for an experienced Customer Service Coordinator to join an independently owned, growing business based in Luton. As a Customer Service Coordinator, you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes.
Duties of a Customer Service Coordinator:
- Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans
- Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email
- Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion
- Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods
- Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards
- Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth
What we would like from you:
- Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes
- Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently
- Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment
- Professional, confident communicator
- Proactive team player
- Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous
If you are interested in this role, please apply below with your most recent CV.
Customer Service Coordinator in Luton employer: Osborne Appointments
At OA Group, we pride ourselves on being an independently owned business that values our employees and fosters a supportive work culture. Located in Luton, we offer a hybrid working model, competitive salary, and opportunities for professional growth within the logistics and supply chain sector. Join us to be part of a dynamic team where your contributions directly impact our success and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Luton
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer service sectors. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, and think about how your experience aligns with their needs. We want you to shine when you get that chance to impress!
✨Tip Number 3
Show off your skills! If you’ve got experience with ERP systems or Excel, be ready to discuss specific examples of how you’ve used them to solve problems or improve processes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Service Coordinator in Luton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in logistics and customer account management, and don’t forget to mention any relevant skills like ERP usage or Excel proficiency.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your proactive approach and how you’ve successfully managed customer relationships in the past.
Showcase Your Communication Skills:As a Customer Service Coordinator, communication is key. In your application, demonstrate your professional and confident communication style. Use clear and concise language to convey your points effectively.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at Osborne Appointments
✨Know Your Stuff
Make sure you brush up on logistics, supply chain, and international freight processes. Familiarise yourself with the company's operations and how they manage customer service. This will show that you're genuinely interested and ready to hit the ground running.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, you'll be the main point of contact for customers and suppliers. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed relationships and resolved issues in the past.
✨Be Organised and Detail-Driven
Highlight your organisational skills by discussing how you manage multiple priorities. Bring examples of how you've handled complex documentation or processes in a fast-paced environment. This will demonstrate your ability to thrive under pressure.
✨Prepare Questions
Have a few thoughtful questions ready about the role, team dynamics, or company culture. This shows your enthusiasm and helps you gauge if the company is the right fit for you. Plus, it makes for a more engaging conversation!
