At a Glance
- Tasks: Provide top-notch customer service and support administration tasks in a busy office.
- Company: Established manufacturer with a friendly and supportive team culture.
- Benefits: Competitive salary, 20 days leave, healthcare, and full training provided.
- Other info: Dynamic role with opportunities for personal and professional growth.
- Why this job: Join a close-knit team and make a real difference in customer satisfaction.
- Qualifications: Experience in customer service or administration, strong attention to detail.
The predicted salary is between 27000 - 27000 £ per year.
Our client is a well-established manufacturer supplying specialist products to customers across the UK and internationally. They are looking to recruit a Customer Service Administrator to join their friendly Customer Care team based in Hitchin. Working closely with the Account Managers and wider team, you'll provide excellent customer service while supporting the administration of quotations, orders and after-sales enquiries. This is a varied office-based role suited to someone who enjoys working in a busy environment, has exceptional attention to detail and takes pride in delivering a high standard of customer service.
Details
- Office based role in Hitchin
- Monday to Thursday, 9:00am - 4:45pm (45-minute lunch), Friday, 8:30am - 4:00pm (30-minute lunch)
- Salary of £27,000 per annum
- 20 days annual leave plus Bank Holidays
- WPA Healthcare following successful completion of probation
- Full training provided
- Supportive, close-knit team environment
Responsibilities
- Respond to customer enquiries via telephone and email
- Produce accurate quotations and process customer orders
- Support Account Managers with day-to-day administration
- Manage after-sales enquiries including repairs, replacements and returns
- Update and maintain accurate customer records using Salesforce
- Follow established processes to ensure work is completed accurately from start to finish
- Liaise with customers and internal teams to ensure orders progress smoothly
- Maintain accurate documentation and administrative records
- Attend team meetings and support the wider Customer Care function
- Provide general administrative support as required
What We're Looking For
- Previous experience within customer service, sales administration or office administration
- Excellent attention to detail with the ability to follow established processes accurately
- Strong organisational skills and the ability to manage a varied workload
- Confident communicating with customers and colleagues over the phone and via email
- Positive attitude with a genuine willingness to learn and develop
- Ability to pick up new systems and processes quickly
- Good IT skills including Microsoft Office, particularly Outlook and Excel
- Experience using Salesforce would be advantageous but is not essential
If you're looking for a varied customer service and administration role within a supportive team where accuracy and excellent service are valued, we'd love to hear from you.
Customer Service Administrator in Hitchin employer: Osborne Appointments
Join a well-established and growing business in Stevenage, where your administrative skills will be valued in a fast-paced office environment. With a focus on employee growth and development, we offer a supportive work culture that encourages collaboration and innovation, alongside competitive salary packages and flexible working hours. This is an excellent opportunity for those seeking meaningful employment with a company that prioritises its staff's well-being and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Hitchin
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Osborne Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Osborne Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Administrator in Hitchin
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Osborne Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Osborne Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Osborne Appointments!
How to prepare for a job interview at Osborne Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
