At a Glance
- Tasks: Support sales by processing orders, handling customer queries, and maintaining accounts.
- Company: Join a dynamic team in a supportive and collaborative environment.
- Benefits: Temp-to-perm role with opportunities for career progression and skill development.
- Other info: Work full-time in a fast-paced environment with a focus on teamwork.
- Why this job: Perfect for organised individuals eager to grow in sales and customer service.
- Qualifications: Strong communication, computer skills, and a proactive approach are essential.
We are currently looking for a Sales Support professional to join our team on a temp-to-perm basis. This is an excellent opportunity for an organised and customer-focused individual looking to develop their career within a busy sales and customer service environment.
Key Responsibilities
- Process and enter customer purchase orders accurately.
- Set up new products and assign product numbers within the database.
- Respond to customer enquiries regarding previous orders and account information.
- Process exchange and special orders.
- Review and maintain accurate customer accounts.
- Handle customer questions and concerns, providing helpful and timely solutions.
- Support customers by phone, email and in person.
- Print shipping labels and generate billing invoices when required.
- Assist with marketing requests, internet orders and other special-order activities.
- Contact web customers to provide assistance and complete registrations.
- Build and maintain strong customer relationships through proactive communication.
- Carry out customer care surveys and follow up where required.
- Undertake any other duties as assigned.
About You
- Excellent customer service and communication skills.
- Strong computer and administration skills.
- Good organisational and problem-solving abilities.
- The ability to work accurately under pressure and meet deadlines.
- A flexible and proactive approach to work.
- The ability to work effectively as part of a team and collaborate across different departments.
- A professional approach to developing and maintaining customer relationships.
What We Offer
- Temp-to-perm opportunity.
- Supportive and collaborative working environment.
- Opportunity to develop your sales and customer service skills.
- Potential for long-term career progression.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency/business. Your application will be considered in competition with others and we will contact you within 3 working days.
Sales Support Representative in Hatfield employer: Osborne Appointments
As a Business Intelligence Analyst at our St Ives location, you will join a dynamic Finance team that values innovation and collaboration. We offer a supportive work culture that encourages professional growth through continuous learning and development opportunities, alongside competitive salaries and benefits. Our commitment to data-driven decision-making ensures that your insights will have a meaningful impact on the organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Representative in Hatfield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Osborne Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Osborne Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Support Representative in Hatfield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Osborne Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Osborne Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Osborne Appointments!
How to prepare for a job interview at Osborne Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
