At a Glance
- Tasks: Support the Sales Team with admin tasks and ensure smooth deal progression.
- Company: Growing business in Northampton with a dynamic work environment.
- Benefits: Competitive salary, monthly commission, and opportunities for career growth.
- Other info: Fast-paced environment with a focus on teamwork and personal development.
- Why this job: Join a pivotal role in a supportive team and make a real impact.
- Qualifications: Degree preferred; strong admin or sales support experience required.
The predicted salary is between 25500 - 26500 £ per year.
An excellent opportunity has arisen for a highly organised Support Administrator to join a growing business in Northampton, supporting both the brokering and lending arms of the business. This role plays a pivotal part in the sales process, ensuring all administration, documentation, and systems are managed efficiently to support the Sales Team and maintain smooth progression of deals.
Duties of a Support Administrator:
- Support the Sales Team with all administration activities including compiling, creating, and checking finance documents, quotations, and proposals.
- Submit finance applications to lenders via online portals.
- Complete credit checks and review lending rates for client proposals.
- Arrange and manage document signatures, ensuring accuracy before authorisation.
- Maintain and update CRM systems with sales progress and client interactions.
- Raise invoices and commission documents, ensuring accuracy of all details.
- Compile pay-out packs for lenders following document completion.
- Assist with client onboarding, including KYC checks.
- Handle inbound calls and enquiries, directing to relevant team members.
- Make outbound calls to lenders, banks, and suppliers to progress deals and obtain required information.
- Support the internal credit team with searches and administration.
- Assist with any additional duties aligned to the role.
What we would like from you:
- Degree educated preferred (minimum A-Levels or equivalent at BBB or above essential).
- Previous experience in administration or sales support is essential.
- Strong communication skills across phone, email, and in person.
- Confident and professional telephone manner.
- Ability to identify and resolve issues proactively.
- Strong Microsoft Office skills and experience using CRM systems (Xero knowledge beneficial).
Personal Attributes:
- Excellent written and verbal communication skills.
- Strong attention to detail with proofreading ability.
- Highly organised with the ability to prioritise workloads.
- Ability to work under pressure and meet deadlines.
- Proactive, enthusiastic, and positive attitude.
- Good commercial awareness.
- Able to work independently and as part of a team.
Support Administrator in Hardingstone employer: Osborne Appointments
Join a dynamic and supportive team in Northampton as a Support Administrator, where your organisational skills will be valued and rewarded. With a focus on employee growth and development, we offer a collaborative work culture that encourages innovation and efficiency, alongside competitive salary packages and monthly commission opportunities. Experience the unique advantage of working in a thriving business environment that prioritises both personal and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Support Administrator in Hardingstone
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Osborne Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Osborne Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Support Administrator in Hardingstone
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Osborne Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Osborne Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Osborne Appointments!
How to prepare for a job interview at Osborne Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
