Customer Success Executive

Role: Customer Success Executive

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Location: Bedford
Hours: Monday to Friday, 37.5 hours per week
Salary: Up to £35,000 + commission on renewals
Working pattern: Hybrid working available after probation

An excellent opportunity has now arisen for a Customer Success Executive to join our client’s successful and expanding team. This is a brand new role created due to continued business growth, offering a fantastic opportunity for someone looking to develop their career within Customer Success and grow alongside a forward-thinking organisation.

You will work closely with the existing Customer Success team, supporting clients throughout their journey and playing a key role in ensuring long-term customer satisfaction, retention and product growth.

Who are we?
We are recruiting on behalf of a dynamic and growing business operating within a technology-led environment. The company has a strong focus on innovation, customer experience and continuous improvement, and offers a collaborative, supportive culture where people are encouraged to learn and develop.

Benefits:

Salary up to £35,000

Commission on renewals

Hybrid working after probation

Opportunity to join a growing business in a newly created role

Supportive team environment with ongoing training and development

Duties of a Customer Success Executive:

Supporting customer onboarding and delivering training

Building and maintaining strong relationships with clients, understanding their needs and goals

Communicating regularly with customers to gather feedback and address any concerns

Assisting the business in achieving short- and long-term goals relating to product growth

Configuring and managing the application to meet customer business requirements

Supporting wider projects and carrying out additional duties as required

What we would like from you:

Strong organisational skills with a self-motivated, curious and open-minded approach

Ability to translate business requirements into functional specifications

Comfortable working independently and as part of a team, managing multiple priorities

Strong analytical and problem-solving skills, with the ability to think creatively around process improvements

Excellent written and verbal communication skills

Flexibility in using different technologies and platforms

Willingness to travel within the UK when required

Desirable:

Experience within a technology or SaaS environment

Experience using Atlassian tools (Jira, Confluence) or similar platforms

Understanding of Agile Scrum methodologies, including user stories and acceptance criteria

Technical and analytical capability to provide solutions to varied business challenges

Experience within the Automotive or Asset Finance sector

Exposure to APIs, Oracle APEX or other software development technologies

If you are interested in this role, please apply below with your most recent CV.
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