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- Tasks: Manage client relationships and ensure their satisfaction daily.
- Company: Join a successful and growing team in Aston Clinton.
- Benefits: Enjoy 25 days leave, on-site parking, and a casual dress code.
- Why this job: Be part of a dynamic environment that values communication and problem-solving.
- Qualifications: 1-2 years in customer service with strong relationship-building skills required.
- Other info: Full-time hours, Monday to Friday, with a competitive salary.
The predicted salary is between 23000 - 29000 £ per year.
OA are recruiting for a Customer Service Executive to join our client’s highly successful and growing team. As a Customer Service Executive, your role is to manage and nurture client relationships, ensuring their needs are met and their satisfaction is maintained.
Location: Aston Clinton
Hours: Full-time, 9am - 5pm, Monday to Friday.
Salary: £27,000-£32,000 depending on experience
Benefits:
- 25 days annual leave + bank holidays
- On-site parking
- Pension
- Cycle to work scheme
- Life insurance
- Casual dress code
Key Responsibilities:
- Building and maintaining strong relationships with clients
- Understanding client needs and providing solutions to meet those needs
- Regularly communicating with clients to ensure satisfaction and address any issues
- Identifying opportunities for upselling and cross-selling
- Engaging with sales and contributing to revenue growth
- Processing and organising day-to-day orders and deliveries on multiple online systems
- Ensuring orders are invoiced according to each client
- Liaising with customers regarding stock transfers, stock issues, miss picks, customer changes, damages, and tracking information
- Making system changes such as adjustments, receipts, and dispatches
- Organising kitting jobs
- Costing and quoting jobs
- Invoicing completed kitting activity
- Working with the warehouse and other office members to manage the process
- Making and taking calls
- Responding to emails
- Booking in deliveries
- Liaising with goods in for deliveries coming in
Skills and Experience:
- 1-2 years in a customer service position is desirable
- Relationship-building skills
- Communication skills
- Problem-solving abilities
- Attention to detail
- Organisational skills
- Time management
- Numeracy skills
If your experience aligns with the requirements, please submit your CV for consideration.
Customer Service Executive employer: Osborne Appointments
Contact Detail:
Osborne Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarise yourself with the company and its products or services. Understanding what they offer will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, as they are crucial for a Customer Service Executive. Consider role-playing scenarios where you handle customer inquiries or complaints to build your confidence.
✨Tip Number 3
Highlight your relationship-building skills in conversations. Be prepared to share examples of how you've successfully managed client relationships in the past, showcasing your ability to nurture and maintain satisfaction.
✨Tip Number 4
Demonstrate your problem-solving abilities by preparing for common customer service challenges. Think of specific instances where you've resolved issues effectively, as this will show your potential employer that you're proactive and resourceful.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service. Emphasise your relationship-building skills and any specific achievements that demonstrate your ability to meet client needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Mention how your previous experiences align with the responsibilities of the Customer Service Executive role and how you can contribute to the company's success.
Highlight Relevant Skills: In your application, clearly outline your communication, problem-solving, and organisational skills. Provide examples of how you've successfully managed client relationships or resolved issues in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for a customer service role.
How to prepare for a job interview at Osborne Appointments
✨Showcase Your Relationship-Building Skills
As a Customer Service Executive, your ability to build and maintain strong client relationships is crucial. Prepare examples from your past experiences where you successfully nurtured client relationships or resolved issues effectively.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you faced challenges in customer service and how you overcame them. This will highlight your problem-solving skills and show that you can handle difficult situations with ease.
✨Highlight Your Communication Skills
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. You might also want to prepare for common interview questions about how you would communicate with clients in various scenarios.
✨Prepare for Role-Specific Scenarios
Think about the day-to-day responsibilities mentioned in the job description. Be prepared to discuss how you would manage orders, handle stock issues, and liaise with customers. This shows that you understand the role and are ready to jump in.
