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- Tasks: Manage client portfolios and handle customer inquiries with a focus on service excellence.
- Company: Join a leading team in the property sector, known for its growth and success.
- Benefits: Enjoy 23 days holiday, private healthcare, and hybrid working after probation.
- Why this job: Be part of a supportive culture that values growth and offers diverse responsibilities.
- Qualifications: Strong communication skills and proficiency in Microsoft Office are essential; property experience is a plus.
- Other info: Opportunity to attend trade shows and engage with the property market.
Customer Service Executive
Considering making an application for this job Check all the details in this job description, and then click on Apply.
OA are recruiting for a Customer Service Executive to join our client’s successful and growing team.
We’re looking for someone passionate about delivering excellent customer service, as you\’ll be converting inbound calls and emails into memberships.
You\’ll need strong organisational skills to manage enquiries within set timeframes, and great attention to detail for handling amendments, cancellations, and refunds.
Clear communication is essential, especially when dealing with compliance issues like eligibility criteria and renewal payments.
Location: Borehamwood
Hours: Full-time, 9am – 5:30pm, Monday to Friday. Hybrid working: 3 days in the office and 2 days from home after a successful 6-month probation period.
Salary: Up to £26,000 – depending on experience
Customer Service Executive – Benefits:
23 days holiday + UK bank holidays
Life assurance
Private health care for you and dependents
Employee assistance programme, including GP line, cashback for treatments, advice line
Season ticket loan
Rental deposit loan
Annual leave purchase scheme
Customer Service Executive- Key Responsibilities:
Acting as first point of contact for members and prospective members including making sure packs are sent and replying to emails
Onboarding new members and related administration
Proactively contacting abandoned registrations, other leads and members for renewal
Responding to member, consumer and other interested parties who have compliance related enquiries
Liaising with the internal Compliance team
Attending trade shows and other events on behalf of all schemes as and when required
As sector leaders in the private rented sector, we expect all teammates to keep up to date with what is happening in the property market generally
Customer Service Executive – Skills and Experience:
Experience in the property sector especially the private rented sector, will be useful but not essential
An excellent level of written and verbal communication along with good numerical skills
Drive and self-determination with the ability to find and implement solutions to problems
Sound knowledge of Microsoft Office packages including Excel, Word and PowerPoint and the ability to learn new systems and processes as needed
If you have strong customer service skills and are looking to join a company that supports and offers growth opportunities, please apply online with your CV.
BARNPERM
By applying to this job advertisement, you confirm you have read and understood our
Customer Service Executive employer: Osborne Appointments
Contact Detail:
Osborne Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Executive
✨Tip Number 1
Familiarize yourself with the property sector, especially the private rented sector. Understanding current trends and challenges in this area will help you stand out during conversations with potential employers.
✨Tip Number 2
Practice your telephone communication skills. Since excellent telephone skills are essential for this role, consider role-playing scenarios with friends or family to build confidence and improve your ability to handle various customer inquiries.
✨Tip Number 3
Get comfortable with Microsoft Office, particularly Excel, Word, and PowerPoint. Being proficient in these tools will not only help you in the application process but also prepare you for the day-to-day tasks of the job.
✨Tip Number 4
Show your proactive side by preparing examples of how you've successfully managed client relationships or resolved issues in previous roles. This will demonstrate your drive and self-determination during interviews.
We think you need these skills to ace Customer Service Executive
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Service Executive position. Understand the key responsibilities and required skills, especially the importance of customer service and experience in a multi-channel contact center.
Tailor Your CV: Customize your CV to highlight relevant experience in customer service and any knowledge of the property sector. Emphasize your telephone skills, attention to detail, and proficiency in Microsoft Office.
Craft a Strong Cover Letter: Write a cover letter that showcases your passion for customer service and your ability to manage client relationships. Mention specific examples of how you've successfully handled similar responsibilities in the past.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is clear and concise.
How to prepare for a job interview at Osborne Appointments
✨Show Your Customer Service Skills
Be prepared to discuss specific examples of how you've provided excellent customer service in the past. Highlight your ability to handle inquiries and resolve issues effectively, as this role requires strong communication skills.
✨Demonstrate Attention to Detail
Since meticulous attention to detail is crucial for this position, be ready to share instances where your attention to detail made a difference. This could include managing client portfolios or ensuring compliance with regulations.
✨Familiarize Yourself with the Property Sector
Even if you don't have extensive experience in the property sector, showing that you understand the basics and current trends can set you apart. Research the private rented sector and be ready to discuss relevant topics.
✨Prepare for Hybrid Working Questions
As this role involves hybrid working after a probation period, think about how you manage your time and productivity when working from home. Be ready to discuss your strategies for staying organized and connected with your team.
