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For Companies At a Glance
- Tasks: Deliver top-notch customer service and manage orders with precision.
- Company: Join a dynamic team in Biggleswade with a focus on service excellence.
- Benefits: Enjoy a competitive salary, early finishes on Fridays, and a supportive work environment.
- Other info: Great opportunity for growth in a fast-paced industry.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: Experience in B2B customer service and strong communication skills are a must.
The predicted salary is between 31800 - 31800 £ per year.
Role: Customer Services Coordinator
Location: Biggleswade
Hours: Monday to Friday, 8am – 5pm, early finish Fridays
Salary: £31,800 per annum
Duties of a Customer Services Coordinator
- Deliver consistently high-quality customer service, maintaining a professional and friendly first impression at all times
- Provide timely support and advice to customers, ensuring accuracy with technical details (e.g. part and serial numbers)
- Prepare and manage estimates, quotations, and orders using internal systems and spreadsheets
- Coordinate and progress workshop jobs, keeping customers updated on status and timelines
- Handle RFQs, follow-ups, and customer communications to drive efficient service delivery
- Support the wider team with administrative tasks, including travel and logistics arrangements, as required
What we would like from you
- Previous experience within B2B Customer Service is essential
- Background industry within service, engineering or manufacturing is essential
- Excellent communication skills; written and verbal
- Accurate with meticulous attention to detail
- Excellent organisational skills with ability to multi-task and prioritise workload
- Confident telephone manner
- Computer literate in Microsoft Office
Customer Service Coordinator employer: Osborne Appointments
Contact Detail:
Osborne Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. Highlight your experience in B2B customer service and how you've handled technical details in the past – it’ll show you’re the right fit for the job.
✨Tip Number 3
Show off your organisational skills! When you get the chance to discuss your previous roles, share specific examples of how you managed multiple tasks and prioritised workloads. This will demonstrate that you can handle the fast-paced environment of a Customer Services Coordinator.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search – it shows you’re serious about joining our team!
We think you need these skills to ace Customer Service Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your B2B customer service experience and any relevant industry background, like engineering or manufacturing. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your excellent communication skills and attention to detail. Tell us why you're passionate about providing high-quality customer service and how you can contribute to our team.
Showcase Your Organisational Skills: In your application, give examples of how you've successfully managed multiple tasks in previous roles. We love candidates who can juggle priorities and keep everything running smoothly, so don’t hold back on sharing your experiences!
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It helps us keep track of your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Osborne Appointments
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a B2B context. Be ready to discuss how you've handled challenging situations in the past and what strategies you used to maintain a professional and friendly demeanour.
✨Familiarise Yourself with Technical Details
Since the role involves dealing with technical details like part and serial numbers, make sure you understand these concepts. If possible, review any relevant products or services the company offers so you can speak confidently about them during the interview.
✨Show Off Your Organisational Skills
Prepare examples that showcase your organisational abilities. Think of times when you successfully managed multiple tasks or projects simultaneously, and be ready to explain how you prioritised your workload to meet deadlines.
✨Practice Your Communication Skills
Since excellent communication is key for this role, practice articulating your thoughts clearly and concisely. Consider doing mock interviews with a friend or family member to refine your verbal skills and ensure you come across as confident and approachable.