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- Tasks: Handle customer queries and resolve issues using client systems.
- Company: Join a well-established company in Warrington with a strong reputation.
- Benefits: Earn £11.50 - £11.80 per hour with flexible shift patterns.
- Why this job: Exciting opportunity to grow in a fast-paced, team-oriented environment.
- Qualifications: Previous call center and sales experience required; strong communication skills essential.
- Other info: Temporary to permanent position with immediate start available.
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To handle and resolve customer queries
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Using client systems and web based systems to handle customer calls.
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Booking Customers in for campaigns on client systems
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Ability to work in a team environment – ensure all calls are answered in a timely manner.
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Keep an accurate record of all customer details and other data.
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Ad-hoc Administration – handle and respond to emails where required.
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Previous call centre experience is essential for this position
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Ability to work in a fast-paced environment
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Strong communication skills and the ability to provide excellent customer service to all clients
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Ability to work towards and exceed all KPIs set
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Flexibility with the different shift patterns as per business requirements
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Previous sales experience
Posted Yesterday by Osborne Appointments
New
View all jobs
£11.50 – £11.80 per hour
Warrington , Cheshire
Temporary, full-time
Be one of the first ten applicants
Are you looking for a new exciting opportunity within Customer Service?
Our well-established client in Warrington is looking for enthusiastic Customer Service Agent’s to join the team on a temporary to permanent basis.
Customer Service Agent - Immediate Start employer: Osborne Appointments
Contact Detail:
Osborne Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Agent - Immediate Start
✨Tip Number 1
Make sure to highlight your previous call center experience during the interview. Share specific examples of how you successfully handled customer queries and resolved issues, as this will demonstrate your capability in a fast-paced environment.
✨Tip Number 2
Familiarize yourself with common customer service software and web-based systems. Being able to discuss your proficiency with these tools can set you apart from other candidates and show that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss how you work within a team. Share examples of how you've collaborated with colleagues to meet KPIs or improve customer satisfaction, as teamwork is crucial for this role.
✨Tip Number 4
Be ready to demonstrate your flexibility regarding shift patterns. Employers appreciate candidates who are willing to adapt to changing schedules, so express your openness to various shifts during the conversation.
We think you need these skills to ace Customer Service Agent - Immediate Start
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous call center experience in your application. Detail specific situations where you successfully handled customer queries and resolved issues.
Showcase Communication Skills: Demonstrate your strong communication skills in your cover letter. Provide examples of how you've provided excellent customer service and worked effectively in a team environment.
Detail Your Flexibility: Mention your flexibility with shift patterns in your application. This shows that you are adaptable and willing to meet the business requirements.
Focus on KPIs: If you have experience working towards KPIs, include this in your application. Highlight any achievements or instances where you exceeded targets in previous roles.
How to prepare for a job interview at Osborne Appointments
✨Showcase Your Call Centre Experience
Make sure to highlight your previous call centre experience during the interview. Share specific examples of how you handled customer queries and resolved issues effectively, as this is essential for the role.
✨Demonstrate Strong Communication Skills
Prepare to discuss how you communicate with customers and team members. Use clear and concise language in your responses, and be ready to provide examples of how you've delivered excellent customer service in the past.
✨Familiarize Yourself with KPIs
Understand the key performance indicators (KPIs) relevant to customer service roles. Be prepared to discuss how you have met or exceeded KPIs in previous positions, showcasing your ability to work towards targets.
✨Emphasize Flexibility and Teamwork
Since the role requires flexibility with shift patterns and teamwork, express your willingness to adapt to different schedules and collaborate with colleagues. Share experiences where you successfully worked in a team environment.
