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- Tasks: Handle customer queries via phone and email, ensuring timely responses.
- Company: Join a well-established client in Warrington with a strong reputation.
- Benefits: Earn £11.80 per hour with potential for permanent placement.
- Why this job: Great opportunity to develop communication skills in a supportive team environment.
- Qualifications: Previous call center experience and strong communication skills required.
- Other info: Work Monday to Friday, 8am - 6pm, totaling 37.5 hours weekly.
Are you looking for a new exciting opportunity within Customer Service? Our well-established client in Warrington is looking for enthusiastic Customer Service Agent’s to join the team on a temporary to permanent basis. This role is vital within the business & requires you to be able to communicate well over the phone, deal with phone calls and emails! Key Details Contract – Temporary to Permanent Location –Warrington Salary – £11.80 per hour, PAYE Contract Hours – Monday to Friday (8am – 6pm), 37.5 hours Role and Responsibility To handle and resolve customer queries Using client systems and web based systems to handle customer calls. Booking Customers in for campaigns on client systems Ability to work in a team environment – ensure all calls are answered in a timely manner. Keep an accurate record of all customer details and other data. Ad-hoc Administration – handle and respond to emails where required. Requirements: Previous call centre experience is essential for this position Ability to work in a fast-paced environment Strong communication skills and the ability to provide excellent customer service to all clients Ability to wor…
Customer Service Advisor - Immediate Start employer: Osborne Appointments
Contact Detail:
Osborne Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Immediate Start
✨Tip Number 1
Make sure to highlight your previous call center experience during the interview. Share specific examples of how you successfully handled customer queries and resolved issues, as this will demonstrate your capability for the role.
✨Tip Number 2
Familiarize yourself with common customer service scenarios and practice your responses. This will help you feel more confident when discussing how you would handle various situations in a fast-paced environment.
✨Tip Number 3
Show your enthusiasm for the role by researching the company and its values. Be prepared to discuss why you want to work there and how you can contribute to their customer service team.
✨Tip Number 4
Demonstrate your strong communication skills by practicing active listening during the interview. Make sure to engage with the interviewer, ask questions, and clarify any points to show that you are attentive and eager to learn.
We think you need these skills to ace Customer Service Advisor - Immediate Start
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and call center roles. Emphasize your communication skills and any specific achievements that demonstrate your ability to handle customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your previous experience in similar positions and how it has prepared you for this opportunity. Be sure to express your eagerness to contribute to the team.
Highlight Key Skills: In your application, clearly outline your key skills such as problem-solving, teamwork, and proficiency with client systems. Use specific examples from your past experiences to illustrate these skills.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Osborne Appointments
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company during the interview. Employers love candidates who are genuinely interested in the position and can convey that passion.
✨Demonstrate Communication Skills
Since this role requires strong communication skills, be prepared to showcase your ability to articulate clearly. Practice answering questions concisely and confidently, as if you were speaking to a customer.
✨Prepare for Common Scenarios
Think of common customer service scenarios you might encounter and how you would handle them. Be ready to discuss your previous call center experience and provide examples of how you've resolved customer issues.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of the interview. This shows your interest in the role and helps you understand more about the team dynamics and company culture.
