Customer Service Advisor

Overview

Role: Customer Service Associate

Location: Bedford

Hours: 9am – 5pm Mon – Fri

Salary: Up to £28,000 depending on experience

I am currently recruiting for a customer service associate to join a growing team in Bedford. The position involves serving as the first point of contact for customer inquiries, providing prompt and professional technical and functional support, diagnosing and resolving customer issues, and maintaining customer-facing help documentation to ensure accuracy and accessibility.

Benefits

Hybrid working following probation (3 days in office)

Responsibilities

• Serve as the first point of contact for customer inquiries, providing prompt and professional technical and functional support, diagnosing and resolving customer issues, and maintaining customer-facing help documentation to ensure accuracy and accessibility.
• Maintain high customer satisfaction scores through exceptional support delivery, achieving target response times for inquiries and support tickets, and ensuring positive customer feedback.
• Contribute to customer retention and revenue growth by supporting upselling initiatives and increasing product adoption rates.
• Achieve operational excellence by meeting service level agreements, maintaining accurate documentation, demonstrating high first-time resolution rates, and continuously improving personal productivity metrics.
• Ensure successful customer implementations and onboarding experiences with minimal delays and reducing time-to-value for new customers.
• Contribute to knowledge management by maintaining accurate customer-facing documentation, participating in training and development activities, and sharing insights to improve processes and customer experience.

Qualifications

• Strong technical aptitude with ability to learn new software systems quickly.
• A bright, highly motivated and driven individual.
• A strong belief in the importance of delivering exceptional customer experiences.
• A naturally curious individual with a keen interest in learning new technologies and industries.
• 1-2 years of experience in customer service, technical support, or customer-facing roles.
• Experience with customer relationship management (CRM) systems and ticketing platforms (desirable).

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