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- Tasks: Deliver top-notch customer service and manage orders with precision.
- Company: Join a well-established client in Biggleswade with a friendly atmosphere.
- Benefits: Enjoy a competitive salary, early finish Fridays, and a supportive team.
- Other info: Dynamic role with opportunities for growth in a thriving industry.
- Why this job: Make a real difference by helping customers and ensuring smooth operations.
- Qualifications: Experience in B2B customer service and strong communication skills required.
The predicted salary is between 31800 - 31800 £ per year.
Location: Biggleswade
Hours: Monday to Friday, 8am - 5pm, early finish Fridays
Salary: £31,800 per annum
OA are currently looking to recruit for an experienced Customer Operations Coordinator to join a well-established client based in Biggleswade.
Duties of a Customer Operations Coordinator:
- Deliver consistently high-quality customer service, maintaining a professional and friendly first impression at all times
- Provide timely support and advice to customers, ensuring accuracy with technical details (e.g. part and serial numbers)
- Prepare and manage estimates, quotations, and orders using internal systems and spreadsheets
- Coordinate and progress workshop jobs, keeping customers updated on status and timelines
- Handle RFQs, follow-ups, and customer communications to drive efficient service delivery
- Support the wider team with administrative tasks, including travel and logistics arrangements, as required
What we would like from you:
- Previous experience within B2B Customer Service and an administration role
- Background industry within service, engineering or manufacturing is essential
- Excellent communication skills; written and verbal
- Accurate with meticulous attention to detail
- Excellent organisation skills with ability to multi-task and prioritise workload
- Confident telephone manner
- Computer literate in Microsoft Office
Customer Operations Coordinator employer: Osborne Appointments
Contact Detail:
Osborne Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Operations Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Operations Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and operations. Think about your past experiences and how they relate to the role. We want you to shine when discussing your skills in handling RFQs and managing customer communications!
✨Tip Number 3
Show off your organisational skills! During interviews, share examples of how you've successfully managed multiple tasks or projects at once. This will demonstrate your ability to prioritise workload, which is key for a Customer Operations Coordinator.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and take the initiative to connect with us directly.
We think you need these skills to ace Customer Operations Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in B2B customer service and administration. We want to see how your skills match the role of Customer Operations Coordinator, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific examples from your past roles that demonstrate your ability to deliver high-quality customer service and manage multiple tasks.
Be Detail-Oriented: Since accuracy is key in this role, make sure your application is free from typos and errors. We appreciate meticulous attention to detail, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Osborne Appointments
✨Know Your Customer Service Basics
Brush up on your customer service principles, especially in a B2B context. Be ready to discuss how you've handled challenging customer interactions in the past and what strategies you used to maintain a professional and friendly demeanour.
✨Familiarise Yourself with Technical Details
Since the role involves dealing with technical details like part and serial numbers, make sure you understand these concepts. If possible, review any relevant products or services the company offers so you can speak confidently about them during the interview.
✨Showcase Your Organisational Skills
Prepare examples that highlight your organisational abilities. Think of times when you successfully managed multiple tasks or projects simultaneously, and be ready to explain how you prioritised your workload to meet deadlines.
✨Practice Your Communication Skills
Given the importance of communication in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your experience and answering common interview questions.