At a Glance
- Tasks: Review customer journeys and ensure fair outcomes while driving continuous improvement.
- Company: Leading automotive organisation in the financial services sector.
- Benefits: Competitive salary, hybrid working after training, and a supportive team environment.
- Other info: 12-month fixed-term contract with excellent career development opportunities.
- Why this job: Make a real impact on customer experiences and business performance.
- Qualifications: Experience in automotive financial services and knowledge of FCA regulations required.
The predicted salary is between 30000 - 45000 £ per year.
An exciting opportunity has arisen for an experienced Compliance & Quality Assurance Analyst to join a leading organisation in Milton Keynes on a 12-month fixed-term contract. Previous experience within the automotive financial services industry is essential. Please note, this is not an IT or software testing role.
If you're passionate about reviewing customer journeys, driving continuous improvement and ensuring fair customer outcomes, this is your chance to make a real impact within a supportive and collaborative team.
Who are we?
Our client is a highly regarded automotive organisation operating within the financial services sector. They are committed to delivering excellent customer outcomes and maintaining the highest standards of compliance and governance. They offer a collaborative working environment where employees are encouraged to develop their skills and contribute to continuous improvement across the business.
Benefits:
- Competitive salary of £30,000 - £45,000 DOE
- 12-month fixed-term contract with an established organisation
- Monday to Friday working pattern (hybrid after training)
- Supportive and collaborative team environment
- Opportunity to work within a highly regulated financial services business
- Exposure to a wide range of customer journeys and business processes
- Opportunity to make a genuine impact on customer outcomes and business performance
Duties of a Compliance & Quality Assurance Analyst:
- Review customer journeys to ensure fair and compliant outcomes
- Identify risks, trends and opportunities for continuous improvement
- Deliver insightful reports with clear recommendations
- Support the business in meeting FCA and Consumer Duty standards
- Collaborate with stakeholders to drive positive customer outcomes
- Influence process improvements that enhance customer experience
- Play a key role in maintaining quality, compliance and operational excellence
What we would like from you:
- Previous experience working within the automotive financial services industry is essential.
- Knowledge of FCA regulations, Vulnerable Customers and Consumer Duty.
- Experience conducting quality assurance, compliance monitoring, outcome testing or file reviews.
- Strong understanding of customer journeys within motor finance.
- Excellent analytical skills with strong attention to detail.
- Experience producing detailed reports and communicating findings to stakeholders.
- Ability to identify trends, risks and opportunities for process improvement.
- Strong written and verbal communication skills.
If you are interested in this role, please apply below with your most recent CV.
