At a Glance
- Tasks: Ensure seamless customer experience and manage international logistics for timely deliveries.
- Company: Growing independent business based in Luton with a focus on customer service.
- Benefits: Competitive salary, hybrid working, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for professional growth.
- Why this job: Join a dynamic team and make a real impact in customer service and logistics.
- Qualifications: Experience in logistics or customer account management with strong communication skills.
The predicted salary is between 30000 - 38000 £ per year.
Location: Luton
Hours: Monday to Friday, 37.5 hours a week + hybrid working
Salary: £30,000 - £38,000 per annum
6 Months Fixed Term Contract - Immediate Start
OA are currently looking to recruit for an experienced Customer Service Coordinator to join an independently owned, growing business based in Luton.
As a Customer Service Coordinator, you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes.
Duties of a Customer Service Coordinator:
- Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans
- Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email
- Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion
- Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods
- Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards
- Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth
What we would like from you:
- Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes
- Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently
- Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment
- Professional, confident communicator
- Proactive team player
- Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous
If you are interested in this role, please apply below with your most recent CV.
Customer Service Coordinator in Caddington employer: Osborne Appointments
At OA Group, we pride ourselves on being an independently owned business that values our employees and fosters a supportive work culture. As a Customer Service Coordinator in Luton, you will benefit from a hybrid working model, competitive salary, and opportunities for professional growth within a dynamic team dedicated to delivering exceptional customer service. Join us to be part of a company that prioritises employee well-being and encourages innovation in the logistics sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Coordinator in Caddington
✨Tip Number 1
Network like a pro! Reach out to people in the logistics and customer service sectors. Use LinkedIn to connect with industry professionals and join relevant groups. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and logistics. Think about your past experiences and how they relate to the role of a Customer Service Coordinator. We want you to shine when it’s your turn to impress!
✨Tip Number 3
Showcase your skills! Create a portfolio or a presentation that highlights your achievements in customer service and logistics. This can set you apart from other candidates and give potential employers a clear picture of what you bring to the table.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Let’s get you that Customer Service Coordinator role!
We think you need these skills to ace Customer Service Coordinator in Caddington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Coordinator role. Highlight your experience in logistics and customer account management, and don’t forget to mention any relevant skills like ERP usage or Excel proficiency.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific examples of how you've delivered high-quality service and managed complex documentation in previous jobs.
Showcase Your Communication Skills:As a Customer Service Coordinator, communication is key. In your application, demonstrate your professional and confident communication style. Whether it’s through your CV or cover letter, let us see how you build relationships and manage multiple priorities.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Osborne Appointments
✨Know Your Stuff
Make sure you brush up on logistics, supply chain, and international freight processes. Familiarise yourself with the specific duties of a Customer Service Coordinator, especially around managing orders and coordinating logistics. This will show that you're not just interested in the role but also understand what it entails.
✨Showcase Your Communication Skills
As a Customer Service Coordinator, you'll be the main point of contact for customers and suppliers. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've successfully managed customer relationships or resolved issues in the past to demonstrate your communication prowess.
✨Be Organised and Detail-Driven
Highlight your organisational skills during the interview. Bring along examples of how you've managed multiple priorities or complex documentation in previous roles. This will help illustrate your ability to thrive in a fast-paced environment, which is crucial for this position.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the company's approach to customer service or how they handle logistics challenges. It shows your genuine interest in the role and helps you assess if the company is the right fit for you.
