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- Tasks: Ensure seamless customer experience and manage logistics across Europe.
- Company: Growing independent business based in Luton with a dynamic team.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Join a fast-paced environment and make a real impact on customer satisfaction.
- Qualifications: Experience in logistics or customer account management is essential.
- Other info: Opportunity to work with international logistics and develop your skills.
The predicted salary is between 30000 - 38000 £ per year.
Location: Luton
Hours: Monday to Friday, 37.5 hours a week + hybrid working
Salary: £30,000 - £38,000 per annum
Contract: 6 Months Fixed Term Contract
OA is currently looking to recruit for an experienced Customer Relations & Logistics Specialist to join an independently owned, growing business based in Luton. As a Customer Relations & Logistics Specialist you will ensure a seamless customer experience and efficient movement of goods across Europe, Deep Sea and Cross Trade routes.
Responsibilities
- Support the Regional Sales Manager in delivering regional revenue targets and executing customer account plans
- Act as the main point of contact for customers and suppliers, delivering responsive, high-quality service by phone and email
- Manage the end-to-end order process, from order receipt and confirmation through to supplier purchase orders and delivery completion
- Coordinate international logistics with third-party hauliers to ensure on-time, in-full delivery of goods
- Maintain accurate customer, order and quality documentation, ensuring compliance with ISO9001 and ISO14001 standards
- Capture and report customer feedback, commercial opportunities and competitor intelligence to support regional growth
Qualifications
- Experience within logistics, supply chain or international freight, with strong understanding of global movement of goods and import/export processes
- Proven background in customer or commercial account management, confident building relationships by phone and managing multiple priorities independently
- Highly organised, detail-driven and solutions-focused, comfortable handling complex documentation in a fast-paced, regulated environment
- Professional, confident communicator
- Proactive team player
- Strong systems capability, including ERP usage and solid Excel skills; NetSuite and chemical/logistics product knowledge advantageous
Customer Relations & Logistics Specialist in Caddington employer: Osborne Appointments
Contact Detail:
Osborne Appointments Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations & Logistics Specialist in Caddington
✨Tip Number 1
Network like a pro! Reach out to your connections in the logistics and customer relations field. We all know that sometimes it’s not just what you know, but who you know. Attend industry events or join online forums to meet potential employers.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We want you to shine! Understand their values and how they align with your experience in logistics and customer service. This will help you tailor your responses and show them you’re the perfect fit.
✨Tip Number 3
Showcase your skills! During interviews, highlight your experience with ERP systems and your ability to manage complex documentation. We know these are key for the role, so make sure to give examples of how you've successfully handled similar tasks in the past.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way. We recommend mentioning something specific from your conversation to remind them of your great fit for the Customer Relations & Logistics Specialist role.
We think you need these skills to ace Customer Relations & Logistics Specialist in Caddington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Relations & Logistics Specialist. Highlight your experience in logistics and customer management, and don’t forget to mention any relevant systems you’ve used!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your passion for customer service and logistics. Mention specific examples of how you've improved customer experiences or streamlined processes in previous roles.
Show Off Your Skills: We love seeing strong organisational and communication skills! In your application, be sure to highlight your ability to manage multiple priorities and your experience with ERP systems and Excel. This will show us you’re ready for the fast-paced environment.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Osborne Appointments
✨Know Your Logistics Inside Out
Make sure you brush up on your logistics knowledge, especially around international freight and import/export processes. Be ready to discuss specific examples from your past experience that demonstrate your understanding of the global movement of goods.
✨Show Off Your Customer Service Skills
Prepare to share stories that highlight your ability to build strong relationships with customers and suppliers. Think about times when you went above and beyond to deliver high-quality service, as this will resonate well with the interviewers.
✨Be Detail-Driven
Since the role requires handling complex documentation, be prepared to talk about how you ensure accuracy and compliance in your work. Mention any experience you have with ISO standards or similar regulations to show you’re detail-oriented.
✨Demonstrate Your Tech Savvy
Familiarise yourself with ERP systems and Excel, as these are crucial for the role. If you have experience with NetSuite or similar software, make sure to highlight it. Being able to discuss how you’ve used technology to improve processes will set you apart.