At a Glance
- Tasks: Manage support chats, calls, and emails while resolving IT issues.
- Company: Join a dynamic team in Borehamwood with a focus on tech support.
- Benefits: Flexible hours, temp or contract options, and a supportive work environment.
- Other info: Great opportunity to build relationships and work on exciting projects.
- Why this job: Be the go-to person for tech solutions and enhance your problem-solving skills.
- Qualifications: Experience in helpdesk support and knowledge of Google Workspace required.
The predicted salary is between 32500 - 32500 € per year.
OA are currently seeking an IT Support candidate to join our client in the Borehamwood area. This role will require an individual to manage support chats, calls & emails as well as being the first point of contact for technical support requests.
Location: Borehamwood, Hertfordshire
Hours: 9am to 5:30pm Monday to Friday - there could be some flexibility on this
Contract: Temp or Contract (to be discussed at telephone interview stage)
What are we looking for?
- Proven experience in a helpdesk or technical support environment - knowledge of Google Workspace
- An individual who is a keen problem solver with a passion for excellent customer service
- Excellent troubleshooting abilities
- Ability to work independently as well as in a team
- Create processes, ability to monitor IT equipment and maintain documentation
Duties include:
- Logging & resolving all IT issues in agreed time frame
- Installing and configuring computer hardware, software, printers etc.
- Investigate software and hardware faults/issues
- Monitor & maintain all IT equipment
- Building & Managing relationships with all departments as well as suppliers
- Set up new starters and train new staff
- Work on various ad-hoc projects
If you are interested in this role, please apply below with your most recent CV.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
IT Support in Borehamwood employer: Osborne Appointments
At OA Group, we pride ourselves on being an excellent employer, offering a supportive work culture that values collaboration and innovation. Located in the vibrant Borehamwood area, our IT Support team enjoys flexible working hours and opportunities for professional growth, making it an ideal environment for those passionate about technology and customer service. Join us to be part of a dynamic team where your contributions are recognised and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support in Borehamwood
✨Tip Number 1
Get your tech skills sharp! Brush up on Google Workspace and troubleshooting techniques. We want to see you confidently tackle those IT issues during the interview.
✨Tip Number 2
Practice your customer service skills. Think about how you can turn a frustrated user into a happy one. We love candidates who can show empathy and problem-solving in action!
✨Tip Number 3
Show us your teamwork spirit! Be ready to share examples of how you've collaborated with others in past roles. We value candidates who can build relationships across departments.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that IT Support role.
We think you need these skills to ace IT Support in Borehamwood
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support role. Highlight your experience in helpdesk or technical support environments, and don’t forget to mention your knowledge of Google Workspace. We want to see how you fit into our team!
Show Off Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love a keen problem solver, so let us know about your troubleshooting abilities and how you’ve provided excellent customer service.
Keep It Professional Yet Friendly:While we appreciate a casual tone, remember to keep your application professional. Use clear language and structure your application well. We’re looking for someone who can communicate effectively with both techies and non-techies alike!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Osborne Appointments
✨Know Your Tech
Brush up on your knowledge of Google Workspace and common troubleshooting techniques. Be ready to discuss specific issues you've resolved in the past, as this will show your hands-on experience and problem-solving skills.
✨Customer Service is Key
Prepare examples that highlight your customer service skills. Think about times when you went above and beyond to help a user or resolved a tricky issue. This role is all about making users feel supported, so let your passion for excellent service shine through.
✨Show Your Team Spirit
While you'll need to demonstrate your ability to work independently, don't forget to showcase your teamwork skills. Be ready to talk about how you've collaborated with others in previous roles, especially in a helpdesk environment.
✨Ask Smart Questions
Prepare thoughtful questions about the company’s IT processes and team dynamics. This not only shows your interest in the role but also gives you insight into how you can fit into their existing structure and contribute effectively.
