At a Glance
- Tasks: Manage client portfolios and provide top-notch customer service in a dynamic environment.
- Company: Join a friendly team at OA Group in Bedford, where collaboration is key.
- Benefits: Enjoy a competitive salary of £28,500 and a supportive work culture.
- Other info: Great opportunity for career growth in a vibrant team atmosphere.
- Why this job: Make a real impact by helping clients and solving problems every day.
- Qualifications: Experience in administration or customer service, with strong communication skills.
Location: Bedford
Hours: Monday to Friday, 37.5 hours a week
Salary: £28,500 per annum
OA are looking to recruit for an experienced, proactive Account Executive to join a small, friendly team based in Bedford. This is a varied role where you will work directly with clients and suppliers, manage a portfolio of customers and support the wider team when required. You will also play an important role in preparing client databases and ensuring orders are accurately processed and ready for production.
Duties of an Account Executive:
- Manage a specific portfolio of clients and provide excellent customer service.
- Provide cover for other Account Executives during annual leave or absence.
- Receive and process client databases using specialist sortation software.
- Prepare client data accurately and ensure it is ready for production.
- Communicate directly with clients regarding service changes, new order enquiries and general queries.
- Liaise with clients and suppliers to resolve issues quickly and professionally.
- Assist with investigating production issues, including incorrect orders being dispatched.
- Help in other areas of production when workload allows.
What we would like from you:
- Previous experience within Administration / Customer Service position.
- Desirable background within Post / Mailing industry.
- Excellent communication skills; written and verbal.
- Ability to prioritise workload and self-motivated.
- Problem solver.
- Team player.
If you are interested in this role, please apply below with your most recent CV.
Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency / business. Your application will be considered in competition with others and we will contact you within 3 working days.
Account Executive in Bedford employer: Osborne Appointments
Join a well-established and growing business in Stevenage, where your administrative skills will be valued in a fast-paced office environment. With a focus on employee growth and development, we offer a supportive work culture that encourages collaboration and innovation, alongside competitive salary packages and flexible working hours. This is an excellent opportunity for those seeking meaningful employment with a company that prioritises its staff's well-being and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Account Executive in Bedford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Osborne Appointments. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Osborne Appointments before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Account Executive in Bedford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Osborne Appointments:Your cover letter is your chance to shine! Tell us why you want to work at Osborne Appointments specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Osborne Appointments!
How to prepare for a job interview at Osborne Appointments
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
