Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch support for our property management system and enhance customer satisfaction.
- Company: Dynamic property management firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, hybrid work model, casual dress code, and enhanced benefits.
- Why this job: Join a tech-savvy team and make a real difference in customer support.
- Qualifications: Knowledge of property management, strong communication skills, and proficiency in Microsoft Office.
- Other info: Great career growth opportunities and a friendly work environment.
The predicted salary is between 34000 - 51000 £ per year.
Location: London
Salary: £40k - £45k + Hybrid (2 days office, 3 days home) & Benefits
The role: Provide quality support for our property asset management system whilst continually striving to improve customer relations, customer satisfaction, and focus on customer needs.
Duties:
- Provide clients with application support by guiding them through problem-solving steps and when necessary, utilising remote desktop support tools to resolve issues.
- Accurately record incoming telephone calls or emails as Helpdesk calls ensuring that each issue is properly tracked, categorised and prioritised.
- Manage and prioritise support tickets based on urgency and impact.
- Collaborate with all other teams within the Company to escalate and resolve complex technical issues, ensuring that our customers receive timely and effective support.
- Ensure the protection of the company interests through the appropriate use of formal communication with customers and suppliers.
- Complete other appropriate ad-hoc duties assigned by the Helpdesk Manager.
Requirements:
- An acceptable level of Property management and accounting knowledge to be credible with any member of staff or customer with regards to relevant business issues.
- Anticipate and understand customer needs.
- Awareness of all relevant issues and their priorities.
- Solid planning, scheduling, monitoring and reporting skills.
- Proficiency in Microsoft Office Suite.
- An understanding of Microsoft SQL Server.
Why should you work for this company?
- A great opportunity for a Property Accountant seeking a more technical role.
- Casual dress code!
- Enhanced benefits available.
Interview process:
- Two stage process:
- 1st stage on Teams/Zoom
- 2nd stage held face to face in the office.
If you would like further information on this opportunity please apply online with your updated CV or contact Holly Osborn 07393 126240 or Alec Mackenzie 07767 661896.
Helpdesk Analyst in London employer: OSBORN EXECUTIVE RECRUITMENT LTD
Contact Detail:
OSBORN EXECUTIVE RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst in London
✨Tip Number 1
Get to know the company before your interview! Research their property management systems and understand their customer service approach. This will help us tailor our answers to show we’re the perfect fit for their team.
✨Tip Number 2
Practice common helpdesk scenarios! Think about how you’d handle tricky customer issues or technical problems. We want to demonstrate our problem-solving skills and customer focus during the interview.
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise when discussing your experience. We need to convey that we can effectively communicate with both customers and team members.
✨Tip Number 4
Don’t forget to ask questions! Prepare a few thoughtful questions about the role and the team. This shows our genuine interest in the position and helps us determine if it’s the right fit for us.
We think you need these skills to ace Helpdesk Analyst in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Helpdesk Analyst role. Highlight any relevant experience in property management and customer support, and don’t forget to mention your skills with Microsoft SQL Server and Office Suite!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about helping customers and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Show Off Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide great customer service under pressure!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at OSBORN EXECUTIVE RECRUITMENT LTD
✨Know Your Stuff
Make sure you brush up on property management and accounting knowledge. Familiarise yourself with common issues clients face and how to resolve them. This will help you sound credible and confident during the interview.
✨Practice Problem-Solving
Since the role involves guiding clients through problem-solving steps, practice explaining technical issues in simple terms. You could even role-play with a friend to get comfortable with this aspect of the job.
✨Show Off Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've handled difficult customer interactions in the past. Highlight your ability to maintain professionalism while ensuring customer satisfaction.
✨Get Familiar with the Tools
Since you'll be using remote desktop support tools, it’s a good idea to familiarise yourself with these technologies beforehand. Mentioning your proficiency in Microsoft Office Suite and any experience with SQL Server can also give you an edge.