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- Tasks: Manage credit control and ensure timely collection of occupier charges.
- Company: Leading property management firm with a friendly culture.
- Benefits: Competitive salary, excellent training, and personal development opportunities.
- Other info: Enjoy a supportive environment with great career growth potential.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Experience in collecting rent and excellent customer service skills.
The predicted salary is between 30000 - 40000 £ per year.
Location: London/ West End
Salary: £35k- £40k
Work pattern: 3:2
The role is to provide effective credit control, supporting the efficient and timely collection of occupier charges for your allocated Clients.
Duties:
- Collection of outstanding monies due, including rent and service charges from occupiers in accordance with targets.
- Working with the Client Leads to understand and work towards the client's arrears strategy, meeting service delivery expectations as well as the enforcement of any litigation.
- Engage and communicate with occupiers, displaying exceptional service both verbally and in writing in a manner aligned with our Values to resolve and address challenging situations and disputes, resolving disputes while building relationships.
- Monitoring and reporting of all arrears and payment plans to ensure the ability to enforce any CRAR or litigation action for any delinquency.
- Compile and present reports for Clients or Property Management Teams including Aged Debts and Collection Performance reports.
- Working with the Cashiering team to identify occupier income and unallocated cash items.
- Maintain accurate records including the Property Management Systems.
- Monitoring statutory and internal compliance, ISO standards and any statutory timelines and escalation requirements.
Requirements:
- Previous experience of collecting rent, rates and service charge arrears.
- Experience of working with a large asset management system such as Yardi, Tramps or MRI product.
- Excellent customer service skills.
Why should you work for this company?
- A chance to work for a leading property management firm.
- Excellent training and personal development opportunities.
- A friendly and welcoming culture.
Interview process:
- Two stage process:
- 1st stage face to face.
- 2nd stage on Teams.
Further information:
If you would like further information on this opportunity please apply online with your updated CV or contact Holly Osborn 07393 126240 or Alec Mackenzie 07767 661896.
To learn more about Osborn Recruitment and our current vacancies please visit our website and follow us on LinkedIn.
Credit Controller in London employer: OSBORN EXECUTIVE RECRUITMENT LTD
Contact Detail:
OSBORN EXECUTIVE RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the hunt for a Credit Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially how they align with exceptional customer service. Practise answering common interview questions and think of examples from your past experience that showcase your skills in credit control and client communication.
✨Tip Number 3
Follow up after your interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from the interview to remind them of your conversation and reinforce your interest in the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and ready to contribute to our friendly and welcoming culture.
We think you need these skills to ace Credit Controller in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience with collecting rent and service charge arrears, and don’t forget to mention any relevant systems you’ve worked with, like Yardi or MRI.
Show Off Your Customer Service Skills: Since this role involves engaging with occupiers, it’s crucial to showcase your excellent customer service skills. Use examples in your application that demonstrate how you've resolved disputes and built relationships in the past.
Be Clear and Concise: When writing your application, keep it clear and concise. We want to see your qualifications and experiences without wading through unnecessary fluff. Stick to the point and make every word count!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly and shows you’re serious about joining our friendly team!
How to prepare for a job interview at OSBORN EXECUTIVE RECRUITMENT LTD
✨Know Your Numbers
As a Credit Controller, you'll be dealing with figures all day. Brush up on your knowledge of rent, service charges, and arrears strategies. Be ready to discuss how you've successfully managed collections in the past and any specific targets you've met.
✨Showcase Your Customer Service Skills
Exceptional customer service is key in this role. Prepare examples of how you've handled challenging situations with clients or occupiers. Think about times when you resolved disputes while maintaining strong relationships—this will show your ability to communicate effectively.
✨Familiarise Yourself with Relevant Software
If you've worked with asset management systems like Yardi, Tramps, or MRI, make sure to mention it. If not, do a bit of research on these systems so you can speak confidently about how you'd adapt to using them in your new role.
✨Prepare for Reporting Questions
You'll likely need to compile and present reports, so be ready to discuss your experience with monitoring arrears and payment plans. Think about how you would approach creating an Aged Debts report and what key metrics you would include to impress your potential employer.