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- Tasks: Provide top-notch support for our property management system and enhance customer satisfaction.
- Company: Dynamic property management firm with a focus on innovation and teamwork.
- Benefits: Competitive salary, hybrid work model, casual dress code, and enhanced benefits.
- Why this job: Join a tech-savvy team and make a real difference in customer support.
- Qualifications: Knowledge of property management, strong communication skills, and proficiency in Microsoft Office.
- Other info: Exciting career growth opportunities in a supportive environment.
The predicted salary is between 34000 - 51000 £ per year.
Location: London
Salary: £40k - £45k + Hybrid (2 days office, 3 days home) & Benefits
The role: Provide quality support for our property asset management system whilst continually striving to improve customer relations, customer satisfaction, and focus on customer needs.
Duties:
- Provide clients with application support by guiding them through problem-solving steps and when necessary, utilising remote desktop support tools to resolve issues.
- Accurately record incoming telephone calls or emails as Helpdesk calls ensuring that each issue is properly tracked, categorised and prioritised.
- Manage and prioritise support tickets based on urgency and impact.
- Collaborate with all other teams within the Company to escalate and resolve complex technical issues, ensuring that our customers receive timely and effective support.
- Ensure the protection of the company interests through the appropriate use of formal communication with customers and suppliers.
- Complete other appropriate ad-hoc duties assigned by the Helpdesk Manager.
Requirements:
- An acceptable level of Property management and accounting knowledge to be credible with any member of staff or customer with regards to relevant business issues.
- Anticipate and understand customer needs.
- Awareness of all relevant issues and their priorities.
- Solid planning, scheduling, monitoring and reporting skills.
- Proficiency in Microsoft Office Suite.
- An understanding of Microsoft SQL Server.
Why should you work for this company?
- A great opportunity for a Property Accountant seeking a more technical role.
- Casual dress code!
- Enhanced benefits available.
Interview process:
- Two stage process:
- 1st stage on Teams/Zoom
- 2nd stage held face to face in the office.
If you would like further information on this opportunity please apply online with your updated CV or contact Holly Osborn 07393 126240 or Alec Mackenzie 07767 661896.
Helpdesk Analyst employer: OSBORN EXECUTIVE RECRUITMENT LTD
Contact Detail:
OSBORN EXECUTIVE RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst
✨Tip Number 1
Get to know the company before your interview! Research their property management systems and understand their customer service approach. This will help us tailor our answers and show that we’re genuinely interested in the role.
✨Tip Number 2
Practice common helpdesk scenarios! Think about how you would handle specific customer issues or technical problems. We can even role-play with a friend to get comfortable with the responses.
✨Tip Number 3
Prepare questions for the interviewers! Asking about team dynamics or how they measure customer satisfaction shows that we’re engaged and ready to contribute to their goals.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can set us apart from other candidates and reinforce our enthusiasm for the position. Plus, it’s a great way to keep the conversation going!
We think you need these skills to ace Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Helpdesk Analyst role. Highlight your experience with property management systems and any relevant technical skills. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about customer support and how your skills align with our needs. Let us know how you can improve customer relations and satisfaction.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and provide effective solutions for customers.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at OSBORN EXECUTIVE RECRUITMENT LTD
✨Know Your Stuff
Make sure you brush up on property management and accounting knowledge. Familiarise yourself with common issues clients face and how to resolve them. This will help you sound credible and confident during the interview.
✨Practice Problem-Solving
Since the role involves guiding clients through problem-solving steps, practice explaining technical issues in simple terms. You could even role-play with a friend to get comfortable with this aspect of the job.
✨Show Off Your Communication Skills
Effective communication is key in this role. Be prepared to discuss how you've handled difficult customer interactions in the past. Highlight your ability to listen, understand needs, and respond appropriately.
✨Get Familiar with the Tools
Since you'll be using remote desktop support tools, make sure you know how they work. If possible, try to get hands-on experience with similar software before the interview. This will show that you're proactive and ready to hit the ground running.