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- Tasks: Manage credit control and ensure timely collection of occupier charges.
- Company: Leading property management firm with a friendly culture.
- Benefits: Competitive salary, excellent training, and personal development opportunities.
- Why this job: Join a dynamic team and make a real impact in property management.
- Qualifications: Experience in collecting rent and excellent customer service skills.
- Other info: Enjoy a welcoming environment with great career growth potential.
The predicted salary is between 35000 - 40000 £ per year.
Location: London/ West End
Salary: £35k- £40k
Work pattern: 3:2
The role is to provide effective credit control, supporting the efficient and timely collection of occupier charges for your allocated Clients.
Duties:
- Collection of outstanding monies due, including rent and service charges from occupiers in accordance with targets.
- Working with the Client Leads to understand and work towards the client’s arrears strategy, meeting service delivery expectations as well as the enforcement of any litigation.
- Engage and communicate with occupiers, displaying exceptional service both verbally and in writing in a manner aligned with our values to resolve and address challenging situations and disputes, resolving disputes while building relationships.
- Monitoring and reporting of all arrears and payment plans to ensure the ability to enforce any CRAR or litigation action for any delinquency.
- Compile and present reports for Clients or Property Management Teams including Aged Debts and Collection Performance reports.
- Working with the Cashiering team to identify occupier income and unallocated cash items.
- Maintain accurate records including the Property Management Systems.
- Monitoring statutory and internal compliance, ISO standards and any statutory timelines and escalation requirements.
Requirements:
- Previous experience of collecting rent, rates and service charge arrears.
- Experience of working with a large asset management system such as Yardi, Tramps or MRI product.
- Excellent customer service skills.
Why should you work for this company?
- A chance to work for a leading property management firm.
- Excellent training and personal development opportunities.
- A friendly and welcoming culture.
Interview process:
- Two stage process: 1st stage face to face, 2nd stage on Teams.
Further information:
If you would like further information on this opportunity please apply online with your updated CV or contact Holly Osborn 07393 126240 or Alec Mackenzie 07767 661896.
To learn more about Osborn Recruitment and our current vacancies please visit our website and follow us on LinkedIn.
Credit Controller employer: OSBORN EXECUTIVE RECRUITMENT LTD
Contact Detail:
OSBORN EXECUTIVE RECRUITMENT LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller
✨Tip Number 1
Get to know the company before your interview! Research their values and recent projects. This way, you can tailor your answers to show how you fit into their culture and goals.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. Focus on showcasing your experience in credit control and customer service.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking about their approach to client relationships or how they handle disputes shows you're genuinely interested in the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team.
We think you need these skills to ace Credit Controller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience with collecting rent and service charge arrears, and any relevant asset management systems you've worked with. We want to see how your skills match what we're looking for!
Show Off Your Customer Service Skills: Since this role involves engaging with occupiers, it's crucial to showcase your excellent customer service skills. Use examples in your application that demonstrate how you've resolved disputes and built relationships in previous roles. We love a good story!
Be Clear and Concise: When writing your application, keep it clear and concise. Avoid jargon and get straight to the point. We appreciate straightforward communication, especially when it comes to resolving challenging situations.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our friendly and welcoming culture!
How to prepare for a job interview at OSBORN EXECUTIVE RECRUITMENT LTD
✨Know Your Numbers
Brush up on your knowledge of rent, rates, and service charge arrears. Be prepared to discuss your previous experience in collecting these types of payments and how you met targets. This will show that you understand the financial side of the role and can hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves engaging with occupiers, it's crucial to demonstrate your exceptional customer service skills. Think of examples where you've resolved disputes or built relationships with clients. Practise articulating these experiences clearly, as they’ll highlight your ability to handle challenging situations.
✨Familiarise Yourself with Relevant Systems
If you have experience with asset management systems like Yardi, Tramps, or MRI, make sure to mention it. If not, do a bit of research on these systems so you can speak confidently about how you would adapt to using them. This shows your willingness to learn and adapt to new tools.
✨Prepare for Reporting Questions
Since compiling and presenting reports is part of the job, be ready to discuss how you've handled reporting in the past. Think about the types of reports you've created and how you ensured accuracy. This will demonstrate your attention to detail and organisational skills, which are key for this role.