At a Glance
- Tasks: Assist with meal service and ensure residents feel at home.
- Company: Join a caring team dedicated to exceptional hospitality.
- Benefits: Free meals, enhanced pay, extra leave, and health benefits.
- Other info: Dynamic role with opportunities for personal growth and recognition.
- Why this job: Make a real difference in residents' lives while working in a luxurious setting.
- Qualifications: Experience in hospitality and strong people skills required.
The predicted salary is between 10 - 15 £ per hour.
Are you a natural at providing exceptional service with a touch of luxury? We are currently looking for a Hospitality Assistant to join our team! Your role will involve assisting with meal service, keeping water jugs filled, setting up and clearing tables, maintaining temperature records, stocking the bistro, and attending to residents' non-care related needs. If you have a passion for hospitality and making people feel at home, we want to hear from you!
We offer some excellent rewards & benefits including:
- 1 free meal per shift.
- Enhanced Bank Holiday pay.
- Increased Annual Leave entitlement.
- Extra annual leave for team members who work with us for 3 years or more.
- Cycle to Work scheme.
- Milestone Birthdays - get an extra day off to celebrate that special birthday.
- Company sick pay which is over and above the statutory entitlement (subject to length of service).
- Refer a Friend Scheme for successful referrals for all permanent roles within Oakland Care (T&Cs apply).
- Recognition and staff appreciation initiatives.
- Long service awards.
- Health Cash Plan (subject to T&Cs).
- Death in Service Benefit (subject to T&Cs).
- And much more...
Location: Osbern Manor, 26-28 Hoath Lane, Wigmore, Gillingham, Kent ME8 0SW
Hours: 0 hours per week
Pay: £12.60 per hour
Contract: Bank
Shift: Days - Includes Weekends
What do you need to succeed:
Our Hospitality Assistants assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team. This is a crucial position and central to the lives of the people we support and their families, so good people skills are essential alongside strong people and organisational skills. If you have previous experience working in the hospitality sector and have an affinity for care – this is the role for you.
As a Hospitality Assistant, your key responsibilities will include:
- Assisting with meal service either in resident rooms or dining rooms.
- Ensuring that water/drink jugs are regularly refilled in resident rooms.
- Helping set up and clear down tables before and after lunch service.
- Maintaining temperature records of fridges and service stations in the dining rooms.
- Maintaining the Bistro to ensure a professional offering, which is fully stocked.
- Attending to residents' non-care related needs, i.e. Opening/Closing Curtains, changing TV channels etc.
To be successful in this role, you need to have/be:
Essential- Previous experience of working in a similar role within a luxurious setting.
- 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
- Customer facing experience including building working relationships with internal & external stakeholders.
- Reliable and punctual.
- Ability to work as an effective team member.
- A professional personal appearance and standards.
- Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
- Able to develop good working relationships and to represent the organisation professionally.
- Able to build trust and demonstrate an awareness and understanding of individual differences.
- Motivated to go above and beyond, and to work with passion and enthusiasm.
- Motivated to contribute towards the team and home goals.
- A commitment to grow and learn new things at work.
- Able to remain approachable and calm under pressure.
“Our mission” is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family: Family, Integrity, Respect, Exceptional, Sustainable.
Apply now! If you’re ready to start your journey and make a difference, then don’t delay and apply today!
Hospitality Assistant in Hempstead employer: Osbern Manor-Hospitality
At Oakland Care, we pride ourselves on creating a warm and welcoming environment for both our residents and team members. As a Hospitality Assistant at Osbern Manor, you will enjoy a range of benefits including enhanced annual leave, a cycle to work scheme, and recognition initiatives that celebrate your contributions. Our supportive work culture fosters personal growth and development, making it an ideal place for those passionate about delivering exceptional service in a luxurious setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant in Hempstead
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Osbern Manor and its values. This way, you can show how your passion for hospitality aligns with their mission to provide exceptional homes.
✨Tip Number 2
Practice your people skills! Since this role is all about making residents feel at home, think of examples from your past experiences where you’ve gone above and beyond for customers. Share these stories during your interview to showcase your 'can do' attitude.
✨Tip Number 3
Dress to impress! A professional appearance goes a long way in hospitality. Make sure you look sharp for your interview, as it reflects your commitment to maintaining high standards in a luxurious setting.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and reinforces your desire to be part of the team at Osbern Manor.
We think you need these skills to ace Hospitality Assistant in Hempstead
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share any experiences where you went above and beyond to make someone feel special. We want to see that you genuinely care about providing exceptional service.
Tailor Your Application:Make sure to customise your application to highlight relevant experience in luxurious settings. Mention specific skills that align with the role, like meal service or maintaining a professional environment. This helps us see how you fit into our team!
Be Personable and Professional:Your written application should reflect your personality! Use a friendly tone while maintaining professionalism. Remember, we’re looking for someone who can build relationships with residents and staff alike, so let your warmth come through.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it’s super easy to do – just follow the prompts and you’re good to go!
How to prepare for a job interview at Osbern Manor-Hospitality
✨Know Your Hospitality Basics
Brush up on the fundamentals of hospitality service. Understand meal service protocols, how to maintain a professional dining environment, and the importance of keeping residents comfortable. This knowledge will show your passion for the role and help you answer questions confidently.
✨Showcase Your People Skills
Since this role is all about making residents feel at home, be prepared to discuss your previous experiences in customer-facing roles. Share specific examples of how you've built relationships and provided exceptional service, as this will highlight your suitability for the position.
✨Demonstrate a 'Can Do' Attitude
Employers love candidates who are proactive and willing to go the extra mile. During the interview, express your enthusiasm for supporting both residents and the team. Mention any instances where you've gone above and beyond in past roles to illustrate your commitment.
✨Prepare Questions About the Role
Having thoughtful questions ready shows your genuine interest in the position. Ask about the team dynamics, how success is measured in the role, or what a typical day looks like. This not only helps you gauge if it's the right fit but also leaves a positive impression on the interviewer.
