At a Glance
- Tasks: Deliver exceptional service and create a warm, welcoming environment for residents.
- Company: Join a friendly team at a luxurious care home dedicated to exceptional hospitality.
- Benefits: Free meals, enhanced leave, cycle scheme, and recognition initiatives.
- Other info: Full-time role with opportunities for growth and a supportive team culture.
- Why this job: Make a real difference in residents' lives while developing your hospitality skills.
- Qualifications: Experience in hospitality and strong people skills are essential.
The predicted salary is between 10 - 15 £ per hour.
Are you someone who delivers exceptional service with a touch of luxury? We are looking for a Hospitality Assistant to join our friendly and dedicated team. You will contribute to a seamless hospitality experience by supporting mealtimes, maintaining tidy and well-organised dining spaces, managing stock and temperature checks, and assisting residents with their day-to-day non-care needs.
If you have a passion for creating a warm, welcoming environment and making people feel at home, we would love to hear from you. Apply now and become part of something meaningful.
We offer some excellent rewards and benefits including:
- 1 free meal per shift.
- Uniform provided.
- Enhanced Bank Holiday pay.
- Increased Annual Leave entitlement - team members who work with us for 3 years or more get extra annual leave.
- Cycle to Work scheme – save money on commuting costs and improve your health.
- Milestone Birthdays - get EXTRA time off to celebrate that special birthday.
- Company sick pay which is over and above the statutory entitlement (subject to length of service).
- Refer a Friend Scheme for successful referrals - for all permanent roles within Oakland Care (T&Cs apply).
- Recognition and staff appreciation initiatives.
- Health Cash Plan (subject to T&Cs).
- Death in Service Benefit (subject to T&Cs).
- Long service awards.
- And much more.
Location: Osbern Manor, 26-28 Hoath Lane, Wigmore, Gillingham ME8 0SW
Hours: 40.25 hours per week
Pay: £12.60 per hour
Contract: Full-time
Shift: Days (7am-7pm, 2 days on, 2 days off including weekends)
What do you need to succeed:
Our Hospitality Assistants assist our care teams to provide an exceptional hospitality service, supporting the Head Chef, Reception Teams, Housekeeping and Lifestyles Team. This is a key role at the heart of our residents' daily lives, so strong people skills and good organisation are essential. If you have hospitality experience and a genuine interest in care, this could be the perfect opportunity for you.
As a Hospitality Assistant, your key responsibilities will include:
- Assisting with meal service either in resident rooms or dining rooms.
- Ensuring that water/drink jugs are regularly refilled in resident rooms.
- Helping set up and clear down tables before and after lunch service.
- Recording and monitoring the temperatures of fridges and dining room service stations to meet compliance standards.
- Maintaining the Bistro to ensure it remains clean, organised and consistently well stocked.
- Attending to residents' non-care related needs including opening/closing curtains, changing TV channels etc.
To be successful in this role, you need to have/be:
- Previous experience of working in a similar role within a luxurious setting.
- 'Can do' attitude and willingness to work with us in ensuring we support our residents with the best quality service.
- Customer facing experience including building working relationships with internal and external stakeholders.
- Reliable and punctual.
- Ability to work as an effective team member.
- A professional personal appearance and standards.
- Able to demonstrate an understanding and/or awareness of the sensitivities of working within a care home environment.
- Able to develop good working relationships and to represent the organisation professionally.
- Able to build trust and demonstrate an awareness and understanding of individual differences.
- Motivated to go above and beyond, and to work with passion and enthusiasm.
- Motivated to contribute towards the team and home goals.
- A commitment to grow and learn new things at work.
- Able to remain approachable and calm under pressure.
Our mission is to provide exceptional homes for people to live, love and be loved where everyone is part of our Family.
Apply now if you're ready to start your journey and make a difference.
Hospitality Assistant in Gillingham employer: Osbern Manor-Hospitality
At Osbern Manor, we pride ourselves on creating a warm and welcoming environment where our Hospitality Assistants play a vital role in enhancing the daily lives of our residents. With excellent benefits such as enhanced annual leave, a cycle to work scheme, and recognition initiatives, we foster a supportive work culture that values personal growth and teamwork. Join us in delivering exceptional service with a touch of luxury, and be part of a meaningful mission that truly makes a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Hospitality Assistant in Gillingham
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand what they value and how you can fit in with their team.
✨Tip Number 2
Practice your people skills! Since this role is all about creating a warm environment, think of examples from your past experiences where you’ve gone above and beyond for someone. Share those stories during your chat!
✨Tip Number 3
Dress to impress! Make sure you look professional and polished for your interview. A good first impression can set the tone for the rest of your conversation.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows you’re genuinely interested in the position and helps keep you on their radar.
We think you need these skills to ace Hospitality Assistant in Gillingham
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for hospitality shine through! Share specific examples of how you've created warm and welcoming environments in previous roles. We want to see that you genuinely care about making people feel at home.
Tailor Your CV:Make sure your CV is tailored to the Hospitality Assistant role. Highlight any relevant experience, especially in luxurious settings, and emphasise your people skills. We love seeing how your background aligns with our mission!
Be Professional Yet Approachable:In your written application, maintain a professional tone but don’t be afraid to let your personality shine through. We’re looking for team members who can build trust and rapport with residents, so show us your friendly side!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re serious about joining our dedicated team. We can’t wait to hear from you!
How to prepare for a job interview at Osbern Manor-Hospitality
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hospitality Assistant. Familiarise yourself with tasks like meal service, maintaining dining spaces, and supporting residents. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your People Skills
Since this role is all about creating a warm and welcoming environment, be prepared to share examples of how you've built relationships in previous roles. Highlight your customer-facing experience and how you’ve gone above and beyond to ensure exceptional service.
✨Dress to Impress
First impressions matter! Make sure you present yourself professionally, reflecting the high standards expected in a luxurious setting. A neat appearance will show that you take the role seriously and are ready to represent the organisation well.
✨Prepare Questions
Interviews are a two-way street, so think of some thoughtful questions to ask about the team, the work culture, or the specific challenges faced in the role. This shows your genuine interest and helps you assess if the company is the right fit for you.
