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- Tasks: Lead quality assurance tasks and ensure top-notch customer outcomes.
- Company: Join a diverse team at OSB Group, committed to fairness and excellent culture.
- Benefits: Enjoy a competitive salary, flexible hours, and fantastic employee perks.
- Why this job: Be a role model in a supportive environment that values your growth and diversity.
- Qualifications: Strong communication skills and knowledge of collections processes are essential.
- Other info: Flexible working pattern available; apply now for a personalised recruitment experience.
The predicted salary is between 23200 - 25600 £ per year.
About the team: The main focus of the team is to ensure we are collectively achieving right customer outcomes and treating all of our customers fairly. The team is very flexible and has a strong unity to it which breeds an excellent working culture. This role is based in our Wolverhampton office.
Our philosophy: We are committed to diversity and hope that our employee base reflects the diverse nature of our society. Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages.
What you will be doing: In this role, you will have the opportunity to lead the delivery of quality and performance/assurance related tasks ensuring that the highest of standards are maintained at all times. You will drive the performance of the Financial Support Teams in providing good customer outcomes consistently. Your responsibilities will include:
- Complete call sampling monthly, achieving high quality of standards and providing effective summaries of the call feedback where necessary.
- Highlight and recommend training/coaching needs to management based on call sampling as well as general floor support.
- Keep management up to date with where they feel agents' performance is at and behavioural trends.
- Being a positive role model for others and championing the OSB values.
This role is for 21 hours per week (working pattern can be discussed). In return for your commitment, we offer a base salary between £29000 - £32000 (pro-rota) dependent on experience.
Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below:
- Strong communication and time management skills are essential.
- Knowledge of Collections (secured or unsecured) processes and systems would be a benefit along with an understanding of FCA Regulations.
- Previous experience of assessing/quality checking/audit administrative work is desirable.
We continually support our people so they can become the best version of themselves.
What to do next: If this sounds like you, please apply now! If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you!
OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful.
Quality and Control Analyst - Wolverhampton employer: OSB
Contact Detail:
OSB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality and Control Analyst - Wolverhampton
✨Tip Number 1
Familiarise yourself with the FCA Regulations and Collections processes. Understanding these will not only help you in the role but also show your commitment to the industry during interviews.
✨Tip Number 2
Demonstrate your strong communication skills by preparing examples of how you've effectively communicated feedback or training needs in previous roles. This will highlight your ability to drive performance.
✨Tip Number 3
Showcase your time management skills by discussing how you've successfully managed multiple tasks or projects simultaneously. This is crucial for the Quality and Control Analyst role.
✨Tip Number 4
Be ready to discuss your previous experience in quality checking or auditing. Prepare specific examples that illustrate your attention to detail and ability to maintain high standards.
We think you need these skills to ace Quality and Control Analyst - Wolverhampton
Some tips for your application 🫡
Understand the Role: Carefully read the job description for the Quality and Control Analyst position. Make sure you understand the responsibilities and required skills, such as strong communication and time management skills, as well as knowledge of Collections processes.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job requirements. Emphasise any previous roles involving quality checking or auditing, and showcase your understanding of FCA Regulations.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention how your values align with OSB's commitment to diversity and customer outcomes, and provide specific examples of how you've demonstrated similar qualities in past roles.
Proofread Your Application: Before submitting your application, thoroughly proofread all documents for spelling and grammatical errors. A polished application demonstrates attention to detail, which is crucial for the Quality and Control Analyst role.
How to prepare for a job interview at OSB
✨Showcase Your Communication Skills
As a Quality and Control Analyst, strong communication is key. Be prepared to discuss how you've effectively communicated feedback in previous roles, especially in relation to call sampling and performance management.
✨Demonstrate Your Knowledge of FCA Regulations
Understanding FCA regulations is beneficial for this role. Brush up on relevant regulations and be ready to explain how they impact quality assurance and customer outcomes in your past experiences.
✨Prepare Examples of Quality Checking
Since previous experience in assessing or quality checking is desirable, come equipped with specific examples from your past work. Highlight how your assessments led to improved performance or training needs.
✨Emphasise Your Team Spirit
The team culture is important to the company. Share instances where you have worked collaboratively in a team setting, showcasing your ability to be a positive role model and support your colleagues.
