Mortgage Coordinator - Fareham

About the team: The underwriting department supports the Bank by processing mortgage applications for new and existing borrowers, ensuring that the Bank\\\\\\\’s lending policy and appetite for risk are correctly applied. They adhere to the relevant regulatory requirements, with fair customer outcomes a high priority at all times. Our philosophy: Before you read on, we\\\\\\\’d like you to know that we\\\\\\\’re committed to diversity and hope that our employee base reflects the diverse nature of our society. To understand more, please follow: Our recruitment process can include telephone calls, virtual meetings via Webex and face to face meetings in one of our offices. If you apply for one of our roles, we will be sure to ask you if you require any support with any of these stages. What you will be doing: In this role, you will have the opportunity to provide excellent customer service to all internal and external customers whilst maintaining quality with assessment of key underwriting and completions documents. You will be responsible for key stakeholder management of inbound and outbound calls with brokers and solicitors as well as driving pipeline chasing from full application to completion. Your responsibilities will include… Providing a consistently high quality of customer service to both external and internal customers whilst managing inbound and outbound calls with brokers and solicitors as well as driving pipeline chasing from full application to completion. Ensure that all enquiries and complex queries relating to Underwriting and Completions are dealt with promptly, efficiently and in accordance with the Bank\\\\\\\’s service standards, policies and procedures and the UK Finance Mortgage Lenders Handbook for Conveyancers. Assess mortgage application & post offer documents and Process Certificate of Titles in line with the Bank\\\\\\\’s policy and standards. Manage escalation calls from mortgage intermediaries and Solicitors. Liaise with underwriters and legal where necessary on complex policy decisions. Provide referral/ recommendations to Underwriters for offer approvals with rationale support. Identify any potentially fraudulent activity and escalate any concerns to Management or the appropriate person in line with procedure. In return for your commitment: Please use this link to see the fantastic benefits available at OSB: Could you be the one? We are looking for talented individuals who have the experience and knowledge set out below: Previous customer services experience within a regulated environment (financial services, banking or utilities) Confident speaking to customers on the phone in relation to mortgage application processing Strong knowledge in stakeholder management, hitting KPI\\\\\\\’s and knowledge of mortgages is desirable What to do next If this sounds like you, please apply now! If shortlisted from your initial application we operate a personalised recruitment process. Interviews are a two way street, we aim for them to be relevant and conversational to get the best out of you! OSB Group are dedicated to diversity in the workplace and committed to treating all our employees and job applicants equally. We embrace equal opportunities and are opposed to discrimination on any grounds. As part of our public commitment to the Women in Finance Charter, we have introduced our own initiatives to attract, develop and advance senior women in our sector. We don\\\\\\\’t stop there though, we have broadened our approach to encourage diversity and inclusion at all levels and in all roles. Our leadership and Executive Committee are right behind us, to the extent that our Diversity Champions sit at Board level and on a monthly basis receive updates on our progress. All applicants must have rights to work in the UK and be willing to undertake the relevant pre-employment screening checks should your application be successful. INDLP