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- Tasks: Support customers with mortgage arrears and ensure smooth daily operations.
- Company: OSB Group is a specialist mortgage lender focused on customer and employee engagement.
- Benefits: Enjoy a competitive salary, enhanced family benefits, pension contributions, and annual bonuses.
- Why this job: Join a passionate team dedicated to helping customers while advancing your career in a supportive environment.
- Qualifications: Experience in finance or administration and proficiency in Microsoft Word and Excel are essential.
- Other info: We embrace diversity and encourage all candidates to apply, regardless of meeting every requirement.
The predicted salary is between 25000 - 26000 £ per year.
Job Description
About the team: The Financial Support Team are here to support our customers whenever they are experiencing financial difficulties. We focus on delivering good, tailored outcomes for customers who are struggling with their mortgage payments. We have a passion for doing the right thing for customers and ensuring that we fulfil all of our obligations.What you will be doing: As a Financial Support Assistant, you will have the opportunity to provide support alongside Financial Support Consultants to our customers in the timely collection of mortgage arrears, whilst maintaining a pro-active collections strategy.You will ensure that the daily activities within the Financial Support department are processed and administered correctly and in line with agreed SLAs.Working within a supportive and collaborative team you will have access to a clear progression matrix to support your career goals!
Your responsibilities will include…Dealing with incoming and outgoing correspondence (post, emails, SMS) in line with prescribed SLA's.Interacting with OSB's outsourced back office operational team providing advice/assistance and quality checking all work before the release of correspondence.Making and responding to telephone calls to/from solicitors, Asset managers and Housing Associations, providing a polite, professional and accurate responseEnsuring system notes are up to date and accurate in line with correspondence with customers.Drafting, proofing and dispatching letters on behalf of all Financial Support Consultants within the department.Utilising SMS's strategies for accounts in pre arrears, mortgage arrears & rent arrears to prompt customer contactWhat's in it for you? We offer a base salary dependent on experience of between £25,000 – £26,000 and a competitive benefits package including:Enhanced family-focused benefitsContributory pension (8% employer 5% employee)Annual bonus opportunity Please use this link to see the fantastic benefits available at OSB: OSB CareersAbout us:OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!Do you have the skills?Previous work experience in a financial institution is advantageous.Previous administration experience is essential.Detailed knowledge of Microsoft applications (in particular Word and Excel) is essential.Ability to interact with people at all levels within the Group is essential.Next steps:Interested?
Apply now! Still considering? Hear from our team or learn more about our recruitment process: OSB CareersWe believe in a personalised and inclusive approach, ensuring the process is relevant and conversational.
If you need any adjustments or support, we're here to make sure you can show your best self.Diversity, Equity & InclusionNot sure if you meet all the criteria? Let us decide. Studies show that candidates from underrepresented backgrounds often feel they need to meet 100% of the criteria before applying.
At OSB, we value the unique perspectives and experiences that diversity brings. We're committed to creating an inclusive space where everyone feels empowered to apply – even if you don't check every box.We actively promote diversity at all levels, with Board-level Diversity Champions monitoring our progress. We're proud to be signatories of the Women in Finance Charter, supporting the growth of senior women in our sector.
Our commitment extends to treating all employees and applicants equitably, ensuring fairness and respect for all." #INDLP
Financial Support Assistant - Chatham employer: OSB
Contact Detail:
OSB Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Financial Support Assistant - Chatham
✨Tip Number 1
Familiarise yourself with the mortgage industry and financial support services. Understanding the challenges customers face with mortgage arrears will help you engage more effectively during interviews and demonstrate your passion for helping others.
✨Tip Number 2
Network with professionals in the financial sector, especially those who work in customer support roles. Attend industry events or join online forums to gain insights and potentially get referrals that could boost your application.
✨Tip Number 3
Brush up on your Microsoft Word and Excel skills, as these are essential for the role. Consider taking a short online course or using tutorials to enhance your proficiency, which will make you stand out as a candidate.
✨Tip Number 4
Prepare for potential interview questions by thinking about scenarios where you've successfully handled customer interactions or administrative tasks. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
We think you need these skills to ace Financial Support Assistant - Chatham
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Financial Support Assistant position. Tailor your application to highlight relevant experiences that align with these requirements.
Highlight Relevant Experience: Emphasise any previous work experience in financial institutions or administration roles. Provide specific examples of how you have successfully managed correspondence, interacted with clients, or used Microsoft applications in your past roles.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for helping customers in financial difficulties. Mention your understanding of the importance of tailored outcomes and how your skills can contribute to the team's goals.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. Ensure that all information is clear, concise, and professional, as attention to detail is crucial in this role.
How to prepare for a job interview at OSB
✨Show Your Understanding of Financial Support
Make sure to demonstrate your knowledge of financial support processes, especially in relation to mortgage arrears. Be prepared to discuss how you would handle sensitive situations with customers who are struggling financially.
✨Highlight Your Administrative Skills
Since previous administration experience is essential for this role, be ready to share specific examples of your administrative work. Discuss your proficiency with Microsoft applications, particularly Word and Excel, and how you've used them in past roles.
✨Emphasise Communication Skills
As the role involves interacting with various stakeholders, it's crucial to showcase your communication skills. Prepare to give examples of how you've effectively communicated with customers, solicitors, or other professionals in a polite and professional manner.
✨Demonstrate Team Collaboration
The Financial Support Team values collaboration, so be sure to express your ability to work well within a team. Share experiences where you've successfully collaborated with colleagues to achieve common goals, and how you can contribute to a supportive environment.
